Marine Ops Coordinator BIT

Summary

The Marine Operations Coordinator-BIT provides administrative support to the Marine Operations Department.  This includes, but is not limited to, verification and input of documents to assure records are maintained timely and accurately in order to meet company and regulatory requirements. The Coordinator assists the vehicle division by providing customer service functions including tasks required for receiving and delivering cars. In addition, the Coordinator assists the Equipment Control Department by performing BIT yard checks, system updates, processing paperwork for dispatches, and answering customer inquiries.

Essential Functions:
  • Updates vessel schedules in the corporate AS400 system with daily communications to all employees.
  • Prepares monthly marine efficiency reports.
  • Verifies and inputs document data received from gate and vessel operations as directed by port management.
  • Provides support to customers calling to inquire about our service and/or their freight.
  • Provides support to customers delivering/picking up freight at the port.
  • Responsible for Wharfage and Assessment Reporting, and US Corps of Engineering Reporting.
  • Assists with purchasing and ISO 9001:2008 documentation and compliance.
  • Codes and distributes invoices in a timely fashion in accordance with Accounting PO policies and procedures.
  • Assists with vessel arrivals and departures.
  • Provides vessel and yard preparation/support. This includes but is not limited to carrying battery packs to the yard and jump starting vehicles; driving/positioning vehicles on the yard.
  • Processes dangerous/hazardous cargo and prepares Hazardous Cargo Manifest for vessels.
  • Provides support to the Trailer Supervisor/Port dispatcher and acts as back up for this position as needed.
  • Assists with vehicle receipt/delivery as needed.
  • Performs yard inventory on daily basis, prepares daily projection list, and distributes to Marine personnel.
  • Assists with processing export vehicle documentation.
  • Performs export vehicle yard inventory on a daily basis and updates the vehicle status report located on the company website.
  • Performs daily credit card payment reconciliation.
Additional Duties and Responsibilities
  • Handles other duties as assigned by the Sr. Manager
  • Follows written procedures as documented in the Trailer Bridge ISO 9001:2008 quality processes
  • Upholds company policies
 Qualifications
  • 2-3 years previous experience in administrative or customer service positions, preferably in the marine industry
  • High school diploma or equivalency
  • Bachelor’s degree preferred
  • Excellent PC skills, including experience with Microsoft Word and Excel
  • Good data entry skills with minimum 45 wpm typing
  • Bilingual (Spanish/English) a plus
  • Experience with AS400 computer systems preferred
  • Highly organized with strong communication skills (verbal and written)
  • Excellent phone skills, customer service oriented
  • Ability to obtain security clearance for access to Port Terminals
  • Valid driver license
 Other Characteristics
  • Punctual with excellent attendance
  • Ability to handle multiple priorities and meet deadlines
  • Ability to remain calm and productive in a high-volume environment
  • Ability to work independently and make appropriate decisions
  • Ability to work overtime on short notice and/or work a varying schedule that may include early or late shift starts, as well as weekends
  • Supports the culture of Trailer Bridge by modeling the core values of a Trailer Bridge team member, the TB12
 Physical Requirements
  • Ability to work indoors and outdoors as needed
  • Ability to lift up to 25 lbs
  • Ability to carry 25 lbs. of equipment for distances approximately 100 feet
  • Ability to lift overhead

 

Owner Operator Dispatcher

Summary

The Owner Operator Dispatcher ensures that freight is moved in a timely manner and customer needs are satisfied by effectively dispatching independent contractors. We are excited and ready to bring new members on the team who are eager to learn and are passionate about their personal growth, while making TB the customer’s first choice.

 

Essential Functions
  • Communicates trip information to independent contractor In order to ensure all loads are covered, work with drivers individually, as needed, to resolve issues with loads, address special needs, miles, home time, availability, and hours of service.
  • Understands the day-to-day pick-up and delivery requirements of the company and communicate with Load Planners and Manager to ensure that all service requirements are
  • Actively works with Planning and Customer Service to ensure that customer satisfaction is a
  • Investigates all service failures and report findings to all appropriate parties through email communication to include Area Planner, Customer Service Rep, and Manager
  • Maintains high service standards and ensures urgent issues are resolved quickly and
  • Ensures settlement items are entered accurately and in a timely manner.
  • Responsible for timely and accurate trip jacket and accessorial pay
  • Assists with Owner Operator recruiting by answering calls and fielding questions from
  • Accurately tracks equipment within the AS400 and communicates with equipment control and customer service departments regarding potential increases and decreases in customer
  • Collaborates effectively with other departments and builds positive working relationships with internal
  • Reviews own work continuously to ensure attention to detail and works proactively to avoid errors in bookings/dispatch

 

Additional Duties & Responsibilities
  • Handles other duties or projects as assigned by the Manager
  • Follows written procedures as documented in the Trailer Bridge ISO 9001:2000 quality
  • Upholds company policies.
Qualifications
  • 2-3 years industry experience, preferably in truck ope
  • Bachelor’s degree preferred; education may substitute for work
  • Basic PC skills; Microsoft Office product knowledge
  • AS400 experience preferred.
  • Bilingual (Spanish/English) a must.
  • Effective communication skills, both verbal and
  • Flexibility to work irregular hours as
Other Characteristics
  • Ability to work effectively in a high production, fast paced
  • Ability to work independently and make appropriate
  • Ability to handle multiple priorities and meet
  • Ability to prioritize
  • Ability to provide accurate and thorough communication.
  • Ability to maintain composure and interact effectively under strict
  • Supports the culture of Trailer Bridge by modeling the core values of a Trailer Bridge team member, the TB12.

Logistics Accounting AR Coordinator

Summary:

Trailer Bridge is looking for energetic, talented, self-motivated go-getters to join our growing team in this junior, entry-level position.  As a Logistics Accounting AR Coordinator, you will have the opportunity to develop a successful and energetic career and be given the tools and training to “Make it Happen”, you will be responsible for processing invoices and collections duties, as well as other general office, carrier, and administrative activities.    We are excited and ready to bring new members on the team who are eager to learn and are passionate about their personal growth, while making TB the customer’s first choice.

Essential Functions
  • Billing invoices out to our customers daily
  • Ensuring all shipment paperwork is legible and matches open shipments
  • Tracking and tracing missing delivery paperwork for shipments
  • Notating individual shipments within the Edge system
  • Utilizing Daily Communication to obtain paperwork while maintaining lasting relationships with our carrier network
  • Grasping key concepts of our Logistics brokerage division and approach to personal Customer Service
  • Handles other duties as assigned by the Manager or Team Lead
  • Other collateral duties as assigned
Additional Duties & Responsibilities
  • Handles other duties as assigned by the Supervisor or Director.
  • Follows written procedures as documented in the Trailer Bridge ISO 9001:2000 quality processes.
  • Maintains Administration Department Standards of Excellence.
  • Upholds company policies.
Qualifications
  • 1-2 years of general office experience, administrative support/documentation experience preferred.
  • High school diploma; some college a plus.
  • PC and data entry skills including Excel as well as other specialized software programs.
  • High attention to detail.
  • High degree of accuracy.
  • Strong verbal and written communication skills and strong interpersonal skills.
  • Strong organizational skills.
  • Very good customer service skills
  • Ability to handle multiple priorities and meet deadlines
Other Characteristics
  • Punctual with excellent attendance
  • Self-motivated
  • Flexible and able to adapt to a changing environment
  • Ability to work overtime, when necessary, on short notice, or work a varying schedule.
  • Supports the culture of Trailer Bridge by modeling the TB12 Core Values of a TB team member.

EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.

Front Desk Coordinator – Bilingual

Summary:

The Front Desk Coordinator is responsible for representing Trailer Bridge and providing the best first impression possible for all those visiting or calling.  Position is responsible for monitoring the switchboard, overseeing activity in the reception area, greeting visitors, and ensuring that the basic functions of the general office are handled according to procedure.  These include, but are not limited to, continuous coverage on the phones, incoming and outgoing mail (including maintenance of the postage supplies), overnight mail, office supply management, and general security.  This role provides administrative support to the President or other members of management, as needed, including but not limited to preparing correspondences, filing, and handling special projects.

Essential Functions
  • Ensures that a professional atmosphere is maintained in the reception area and that the front desk is organized and presentable. Maintains the Lobby area by ensuring that it remains neat and presentable, and that appropriate literature is displayed for visitors and employees.
  • Answers phones, transfers and/or links calls, takes messages and/or pages as appropriate during scheduled work hours. Ensures that phones are continuously covered; schedules assistance as necessary for departmental meetings or other activities.
  • Greets visitors and announces their arrival according to current security procedures.
  • Implements morning opening procedures; turns on and sets postage machine for daily use, sorts and distributes faxes from previous night, unlocks Receptionist window, and removes phone system from night service.
  • Oversees postage machine account by transferring money between postal accounts, and placing service and supply calls as needed.
  • Sorts and distributes all incoming mail/packages in a timely manner depending upon timing of mail delivery.
  • Maintains and updates written procedures for position.
  • Works with Supervisor to maintain written procedures for reception area, updating as needed.
  • Conducts weekly inventory and orders supplies for various departments and branches as needed. Verifies and maintains receiving logs.  Maintains supply history as required by the Supervisor.
  • Obtains current copier meter readings and reports them to the Supervisor.
  • Responsible for accurately coding, entering, processing, and distributing invoices in a timely fashion, in accordance with Accounting policy and procedure.
  • Assists with event coordination and setup, as requested.
  • Other collateral duties as assigned.
Additional Duties & Responsibilities
  • Handles other duties as assigned by the Supervisor or Director.
  • Follows written procedures as documented in the Trailer Bridge ISO 9001:2000 quality processes.
  • Maintains Administration Department Standards of Excellence.
  • Upholds company policies.
Qualifications
  • 3-5 years professional Reception/Switchboard and general office experience required.
  • Bilingual; must be fluent in English and Spanish.
  • High school diploma or equivalency; some college a plus.
  • PC and data entry skills including MSWord and Excel as well as other specialized software programs.
  • AS400 knowledge/experience preferred.
  • Detail oriented.
  • High degree of accuracy.
  • Strong verbal and written communication skills, and strong interpersonal skills.
  • Strong organizational skills.
  • Excellent customer service skills.
Other Characteristics
  • Punctual with excellent attendance.
  • Neat, professional appearance and demeanor.
  • Ability to handle multiple priorities and meet deadlines.
  • Flexible and able to adapt to a changing environment.
  • Ability to work overtime, when necessary, on short notice, or work a varying schedule.
  • Supports the culture of Trailer Bridge by modeling the attributes and core values of a Trailer Bridge team member.

EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.

Customer Service Account Manager

Summary

The Customer Service Account Manager develops and maintains customer relationships through effective understanding of the pricing structure and customer needs, as well as a strong understanding of the advantages and service capabilities of Trailer Bridge. A strong understanding of the logistics, transportation and shipping industries is preferred. Candidate should have customer service experience and be able to discuss, relate and pull from those previous experiences. Candidate must have a working knowledge of Microsoft Excel and Outlook. Precise data entry is required. Candidate must demonstrate an ability to learn new systems and processes within a high impact, high volume, and high demand industry.  This role involves the exercise of good judgment and discretion, since it is up to the Customer Service Account Manager to propose solutions that produce sufficient margins and profitability for the company.

Essential Functions:
  • Serve as the single point of contact for daily operations for our client base from order to receipt, which includes:
    • Booking acceptance based on pricing structures
    • Submitting and managing pricing requests
    • Tracing
    • Coordinating equipment and dispatch functions
    • Facilitating paperwork for documentation
    • Managing A/R balances
    • Facilitating outstanding invoice resolution
    • Communicating regulatory requirements as applicable to the account
    • Reviewing and updating customer portals and any other needed functions as required
    • Develop the skills to maintain a strong, credit worthy customer base for the company
    • Maximize profitability by communicating our operational capabilities and compliance requirements to the customer and coordinating customer needs with TB teams
    • Identify and qualify new business opportunities for rate quotation process for customer. Strive for immediate commitment in order to shorten the closing cycle. Manage lead opportunities through identification with customer.
    • Follow up with existing customers regularly to solicit and manage new and current business
    • Manage bookings for clients from origin to destination
    • Trace and coordinate loads with customers and logistics department
    • Produce, monitor and analyze weekly sales and booking reports
    • Produce account aging reports with scheduled frequency as required by customer
    • Resolve outstanding aging and invoice issues for assigned customers in a timely fashion
    • Maintain continuous communication efforts with assigned sales team
    • Respond to each customer contact with courtesy and professionalism (telephone, email, etc.)
    • Research, follow up and resolve customer problems in a timely manner
    • Promote and maintain positive relationships with internal TB personnel, along with vendors, suppliers, and customers
    • Attract potential customers by selling and answering product and service questions
    • Acclimate all new clients properly through our onboarding process
    • Maintain customer records by updating account profile information
    • Generate specific individualized reports, as required by customers
    • Conduct “root cause” analysis to find out what caused customer’s problem and implement solutions or provide suggestions on addressing the root causes
    • Continuously identify cost savings activities for the customer and TB
    • Provide information to customers regarding sailing schedules, equipment availability, container status, routing, rates, etc.
    • Inform customers of the applicable policies, regulations and rules that affect the shipment
    • Observe all company and department rules, requests, and procedures
    • Represent the Account Manager Program and company values 100% of the time within a professional environment
    • Pursue growth through completion of the Account Manager Development Program (9 Block Growth Plan)
    • Consistently model and encourage the TB12 – Trailer Bridge’s core values
Qualifications:
  • This position is bilingual (Spanish speaking) preferred.
  • 2-3 years previous transportation experience in sales, account management, or other closely related discipline
  • Bachelor’s degree preferred or equivalent work experience
Other characteristics:
  • Account management
  • Product knowledge
  • Quality focus
  • Problem solving
  • Market knowledge
  • Documentation skills
  • Financial analysis, listening
  • Phone skills
  • Resolving conflict
  • Analyzing information
  • Multi-tasking
  • Meeting sales goals
  • Self-confidence
  • Product knowledge
  • Presentation skills
  • Client relationship building
  • Motivation for sales
  • Accountability
  • Ability to work independently with little or no direction from the team and managers
  • Any other duties as assigned by director or executive team

 

EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.

Logistics Sales and Operations Rep

Summary:

Trailer Bridge is looking for energetic, talented, self-motivated go-getters to join our growing logistics team. As a Logistics Sales and Operations Rep, you will have the opportunity to develop a successful and energetic career and be given the additional tools and training to “Make it Happen”.  We are committed to not only recognizing our top performers, but also to promoting and rewarding their success.  We are excited and ready to bring new members on the team who are eager to learn, are passionate about their personal growth, while making TBL the customer’s first choice.

Key Responsibilities
  • Grasping key concepts of our freight brokerage division and approach to personal customer service
  • Finding, qualifying, and bringing new carriers/vendors on to our network in support of customer freight
  • Utilizing daily communication to building lasting relationships with our carrier network
  • Constantly reviewing carrier capacity and availability
  • Keep up to date on the freight market and seasonal trends and applying that knowledge accordingly
  • Negotiating rates with carriers through daily phone calls
  • Tracking and tracing shipments through communicating with carriers from pickup to delivery
  • Ensuring that carriers meet all specifications necessary to move our customers’ freight
  • Identifying and creating new leads to develop personal book of business
  • Building relationships with potential customers through positive communication and excitement of TB
  • Identifying and providing effective solutions to new customer supply chain needs
  • Developing customer accounts and loyalty by providing the highest level of customer service
 Qualifications
  • Rockstar go-getter attitude required, experience preferred but not required
  • Outstanding customer service and relationship-building skills
  • Candidates who are competitive, have a huge desire to WIN, and self-motivated
  • Communication skills that are effective, persuasive, and convincing
  • Quick thinkers who make sound and efficient decisions
  • Sharp attention to detail
  • Energetic and positive attitude
  • Supports the culture of Trailer Bridge by modeling the TB12 Core Values of a TB team member

EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.

OTR Owner-Operators (Southeast Region)

We are looking for committed drivers who own their own equipment and wish to join our 100% Owner Operator (1099) fleet of safe and experienced drivers. We need more drivers to help service our growing customer base. We lease-on small fleets too!

Trailer Bridge has been voted in the top 10 Best Places to Work in Jacksonville for three consecutive years. Drivers also say that we are the best container company to work for because all of our containers are roll-on roll-off.

We make it happen…for you!
  • 100% no-touch freight, 2,000 to 3,000 average miles per week
  • OTR drivers can average between $150,000 and $250,000 gross each year
  • Competitive pay for ALL miles, plus 100% FSC to owner-operator
  • Owner-operators receive overweight pay, hazmat pay, stop pay, detention pay, pre-trip inspection pay, lay-over pay and much more
  • Steady freight, reliable home time and weekly pay with direct deposit
  • No forced dispatch and 24/7 dispatch support
  • Plenty of drop & hook and back-hauls
  • Company-owned and maintained chassis and containers
  • Paid one-day orientation and empty mileage pay to owner operator if it’s 150+ miles to orientation
  • $2500 sign-on bonus, referral program and driver recognition awards
  • Company-paid permits, tolls, weight certificates, group purchasing programs, and fuel discounts
  • Modern driver conveniences located at our Jacksonville headquarters including both men and women showers, washers/dryers, TV lounges, free WIFI, large game room, putting green, vending and several kitchen areas along with quiet zones just to relax
Requirements:
  • Be twenty three (23) years or older
  • Have at least two (2) years of verifiable OTR commercial driving experience within the past 3 years
  • Possess a current and valid class-A CDL in the driver’s state of residence
  • Have an acceptable MVR, no major violations and stable work history
  • Be able to pass a background check, meeting Trailer Bridge’s standards
  • Be able to pass post-offer and random Drug & Alcohol test
  • Never failed or refused a Drug &/or Alcohol test
  • Have a current TWIC card and current DOT medical certificate
  • MUST have Hazmat or have passed the Hazmat test and able to obtain the Hazmat endorsement within thirty (30) days of contract
  • Have the ability to speak and understand English
Equipment Requirements:
  • 2000 of newer, conventional tractors only; tractors older than 2000 require carrier approval
  • Apportioned tags only
  • Current annual DOT inspection, within the last 6 months

 

Please contact our recruiter today or submit your application online.
Online application link: https://intelliapp.driverapponline.com/c/trailerbridge
Toll Free: 800.260.3070
Office: 904.751.7192
Mobile: 904.655.2284

Trailer Mechanic

Summary

Trailer Bridge is looking for energetic and self-motivated go-getters to join and support our team of Trailer Mechanics. The Trailer Mechanic is responsible for performing preventive maintenance, troubleshooting, major and minor repairs on trailers, chassis, and containers in accordance with established maintenance and safety standards.  Our Trailer Mechanics provide reliable and roadworthy equipment in a cost effective manner to meet customer service requirements.

Essential Functions
  • Performs major repairs on equipment including, but not limited to, steel fabrication and bearings
  • Regularly accesses any area of equipment necessary to perform maintenance, to include inspecting and performing work in, on, or under parts of equipment
  • Performs vehicle systems diagnostics and repairs
  • Performs brake repairs on equipment
  • Performs safety inspections as required and prepares appropriate documentation
  • Completes repair orders and attendance records legibly and in a timely manner
  • Responsible for shop cleanliness and safety and compliance
  • Maintains proficiency on equipment and technologies to enhance quality of work and productivity
  • Available to work a variety of shifts, including days, evenings, nights, and weekends
  • Additional duties and projects as assigned by supervisor
Qualifications
  • High School Diploma or equivalency
  • 3-4 years of container/chassis/trailer repair experience
  • Knowledge of repairs including electrical, brake and air systems, suspension, landing gear, interior, doors, floors, body work, DOT inspections, PM inspections
  • Knowledge of vehicle systems
  • Annual vehicle and brake certification
  • Basic welding skills such as Oxy/Acetylene and MIG. Welding certification preferred
  • Ability to perform strenuous physical activity including, but not limited to, lifting up to 100 lb., bending, kneeling, reaching, climbing, and working in awkward positions for extended periods of time
  • Must provide own hand and air tools
  • CDL and ASE certifications desired but not required
  • Supports the culture of Trailer Bridge by modeling the TB12 Core Values of a TB team member
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