Brokerage Branch Manager (Cincinnati)

Summary

Trailer Bridge is looking for energetic, self-motivated, go-getters to join and be part of our fast growing logistics business. As a Brokerage Branch Manager, you will have the opportunity to establish a new branch office and team, and be given the tools to “make it happen”.  As a Brokerage Branch Manager, you will be responsible for directing the sales, customer service, operations, and facility control of the branch, as well as be accountable for the Profit and Loss results for of the facility.

 

We are committed to not only recognizing our top performers, but also to promoting and rewarding their success.  We are excited and ready to bring new sites online with leadership that is eager to learn, passionate about their personal growth, and focused on making Trailer Bridge the customer’s first choice.

 

Essential Functions

  • Hire, train and manage a sales team to drive sales within the branch.
  • Prepares budgets and forecasts.
  • Find customers for your office.
  • Leverage current assets and carrier relationships to develop customer solutions.
  • Work with outside sales force to develop business.
  • Strong work ethic and ability to produce at all levels of the branch operation.
  • Maintain the highest standard of customer service and business conduct in accordance with company polices.
  • Maintain follow up procedures for collections.
  • Responsible for developing and executing a comprehensive logistics strategy for the non-asset division
  • Identify, implement, and manage a best in class TMS technology
  • Fully comprehend TMS system and create tools and education guides for teams to better utilize TMS
  • Execute revenue enhancing strategic partnerships
  • Staff development through measurable goals of achievement and success, to include monthly performance reporting to all personnel
  • Achieve and exceed customer service standards both internal and external
  • Respond to RFPs with a high degree of detail and in a timely manner, through coordination with all branches within the network
  • Assist all branches in prospecting and cold calling to develop new customers
  • Identify and strategic plan for new platforms to sell to customers, less-than-truckload, intermodal, consolidation, and air freight
  • Track and forecast operational trends and analysis
  • Stay current with industry trends and competitor activity
  • Recruit and coordinate branch expansion with high end personnel
  • Financial planning, forecasting, and budgeting, to include business unit expense management, sales plan and execution, and ongoing business plan to achieve business objectives, reported on a regular basis to leadership team
  • Play a key role in the Senior Leadership Team in the establishment of strategic performance expectations and operations

Additional Duties and Responsibilities

  • Moderate travel within the United States
  • Other requests provided by the CEO or VP of Logistics
  • Excellent communication skills, both written and oral
  • Handles other projects and duties as assigned by Vice President Sales.
  • Follows written procedures as documented in the Trailer Bridge ISO 9001:2000 quality processes.
  • Upholds company policies and procedures.

 

Qualifications

  • Bachelor’s degree in Business Administration, Accounting/Finance, Logistics or related background required.
  • 5 years of Relevant Brokerage/Transportation experience in operations and/or sales management.
  • Proven sales track record and/or leading a sales team.
  • Have 10+ years of experience in 3rd Party Logistics
  • Extensive knowledge and experience with growth and management of asset and non-asset business models
  • Must possess excellent teamwork habits to function in a cooperative, interactive commercial group.
  • Applicant must have a strong sense of customer satisfaction and desire for every customer interaction to be a positive one.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to effectively present information and respond to questions from managers, clients and customers.
  • Superior telephone skills/personal contact skills including previous telephone customer contact.
  • Negotiation skills are essential.
  • Ability to interpret a variety of instructions furnished in written, oral, and schedule form.
  • Computer skills a must with knowledge of MS Office suite of software.
  • Exceptional time management and organizational skills a must.
  • Ability to travel if needed, and sometimes with short notice.
  • Supports the culture of Trailer Bridge by modeling the attributes and TB12 Core Values of a TB team member…

 

Other Characteristics

  • Demonstrated ability to perform under a variety of conditions and constraints.
  • Ability to work independently, exercise good judgment and make appropriate decisions.
  • Ability to initiate and implement creative solutions.

 

 

EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.

 

 

Logistics Accounting AR Coordinator

Summary:

Trailer Bridge is looking for energetic, talented, self-motivated go-getters to join our growing team in this junior, entry-level position.  As a Logistics Accounting AR Coordinator, you will have the opportunity to develop a successful and energetic career and be given the tools and training to “Make it Happen”, you will be responsible for processing invoices and collections duties, as well as other general office, carrier, and administrative activities.    We are excited and ready to bring new members on the team who are eager to learn and are passionate about their personal growth, while making TB the customer’s first choice.

Essential Functions
  • Billing invoices out to our customers daily
  • Ensuring all shipment paperwork is legible and matches open shipments
  • Tracking and tracing missing delivery paperwork for shipments
  • Notating individual shipments within the Edge system
  • Utilizing Daily Communication to obtain paperwork while maintaining lasting relationships with our carrier network
  • Grasping key concepts of our Logistics brokerage division and approach to personal Customer Service
  • Handles other duties as assigned by the Manager or Team Lead
  • Other collateral duties as assigned
Additional Duties & Responsibilities
  • Handles other duties as assigned by the Supervisor or Director.
  • Follows written procedures as documented in the Trailer Bridge ISO 9001:2000 quality processes.
  • Maintains Administration Department Standards of Excellence.
  • Upholds company policies.
Qualifications
  • 1-2 years of general office experience, administrative support/documentation experience preferred.
  • High school diploma; some college a plus.
  • PC and data entry skills including Excel as well as other specialized software programs.
  • High attention to detail.
  • High degree of accuracy.
  • Strong verbal and written communication skills and strong interpersonal skills.
  • Strong organizational skills.
  • Very good customer service skills
  • Ability to handle multiple priorities and meet deadlines
Other Characteristics
  • Punctual with excellent attendance
  • Self-motivated
  • Flexible and able to adapt to a changing environment
  • Ability to work overtime, when necessary, on short notice, or work a varying schedule.
  • Supports the culture of Trailer Bridge by modeling the TB12 Core Values of a TB team member.

EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.

Logistics Sales & Operations Rep (Bentonville, Arkansas)

Summary:

Trailer Bridge is looking for energetic, talented, self-motivated go-getters to join our growing logistics team. As a Logistics Sales and Operations Rep, you will have the opportunity to develop a successful and energetic career and be given the additional tools and training to “Make it Happen”.  We are committed to not only recognizing our top performers, but also to promoting and rewarding their success.  We are excited and ready to bring new members on the team who are eager to learn, are passionate about their personal growth, while making TBL the customer’s first choice.

Key Responsibilities
  • Finding, qualifying, and securing new customer and carrier partnerships
  • Utilizing daily communication to build lasting relationships with our customer and carrier partners
  • Grasping key concepts of our freight brokerage division and approach to personal customer service
  • Keeping up to date on the freight market and seasonal trends and applying that knowledge accordingly
  • Negotiating rates and booking shipments with carriers through daily phone calls
  • Tracking and tracing shipments by communicating with carriers from pickup to delivery
  • Ensuring that carriers meet all specifications necessary to move our customers’ freight
  • Identifying and applying effective solutions to new and current customer supply chain needs
  • Developing customer accounts by providing the highest level of customer service
 Qualifications
  • Rockstar go-getter attitude required; experience preferred, but not required
  • Bilingual Preferred
  • Outstanding customer service and relationship-building skills
  • Self-motivated, competitive team-player with a huge desire to WIN
  • Communication skills that are effective, persuasive, and convincing
  • Quick thinker and problem solver who makes sound and efficient decisions
  • Sharp attention to detail
  • Energetic and positive attitude
  • Support the culture of Trailer Bridge by modeling the core values of the company

EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.

Front Desk Coordinator – Bilingual

Summary:

The Front Desk Coordinator is responsible for representing Trailer Bridge and providing the best first impression possible for all those visiting or calling.  Position is responsible for monitoring the switchboard, overseeing activity in the reception area, greeting visitors, and ensuring that the basic functions of the general office are handled according to procedure.  These include, but are not limited to, continuous coverage on the phones, incoming and outgoing mail (including maintenance of the postage supplies), overnight mail, office supply management, and general security.  This role provides administrative support to the President or other members of management, as needed, including but not limited to preparing correspondences, filing, and handling special projects.

Essential Functions
  • Ensures that a professional atmosphere is maintained in the reception area and that the front desk is organized and presentable. Maintains the Lobby area by ensuring that it remains neat and presentable, and that appropriate literature is displayed for visitors and employees.
  • Answers phones, transfers and/or links calls, takes messages and/or pages as appropriate during scheduled work hours. Ensures that phones are continuously covered; schedules assistance as necessary for departmental meetings or other activities.
  • Greets visitors and announces their arrival according to current security procedures.
  • Implements morning opening procedures; turns on and sets postage machine for daily use, sorts and distributes faxes from previous night, unlocks Receptionist window, and removes phone system from night service.
  • Oversees postage machine account by transferring money between postal accounts, and placing service and supply calls as needed.
  • Sorts and distributes all incoming mail/packages in a timely manner depending upon timing of mail delivery.
  • Maintains and updates written procedures for position.
  • Works with Supervisor to maintain written procedures for reception area, updating as needed.
  • Conducts weekly inventory and orders supplies for various departments and branches as needed. Verifies and maintains receiving logs.  Maintains supply history as required by the Supervisor.
  • Obtains current copier meter readings and reports them to the Supervisor.
  • Responsible for accurately coding, entering, processing, and distributing invoices in a timely fashion, in accordance with Accounting policy and procedure.
  • Assists with event coordination and setup, as requested.
  • Other collateral duties as assigned.
Additional Duties & Responsibilities
  • Handles other duties as assigned by the Supervisor or Director.
  • Follows written procedures as documented in the Trailer Bridge ISO 9001:2000 quality processes.
  • Maintains Administration Department Standards of Excellence.
  • Upholds company policies.
Qualifications
  • 3-5 years professional Reception/Switchboard and general office experience required.
  • Bilingual; must be fluent in English and Spanish.
  • High school diploma or equivalency; some college a plus.
  • PC and data entry skills including MSWord and Excel as well as other specialized software programs.
  • AS400 knowledge/experience preferred.
  • Detail oriented.
  • High degree of accuracy.
  • Strong verbal and written communication skills, and strong interpersonal skills.
  • Strong organizational skills.
  • Excellent customer service skills.
Other Characteristics
  • Punctual with excellent attendance.
  • Neat, professional appearance and demeanor.
  • Ability to handle multiple priorities and meet deadlines.
  • Flexible and able to adapt to a changing environment.
  • Ability to work overtime, when necessary, on short notice, or work a varying schedule.
  • Supports the culture of Trailer Bridge by modeling the attributes and core values of a Trailer Bridge team member.

EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.

Logistics Sales and Operations Rep (Duluth, GA Area)

Summary:

Trailer Bridge is looking for energetic, talented, self-motivated go-getters to join our growing logistics team. As an Operations Rep you will have the opportunity to develop a successful and energetic career with this entry level position and be given the tools and training to “Make it Happen”.  We are committed to not only recognizing our top performers, but also to promoting and rewarding their success.  We are excited and ready to bring new members on the team who are eager to learn and work from the ground floor, are passionate about their personal growth, while making TBL the customer’s first choice.

Key Responsibilities:
  • Grasping key concepts of our freight brokerage division and approach to personal customer service
  • Finding, qualifying, and bringing new carriers/vendors on to our network in support of customer freight
  • Utilizing daily communication to building lasting relationships with our carrier network
  • Constantly reviewing carrier capacity and availability
  • Keep up to date on the freight market and seasonal trends and applying that knowledge accordingly
  • Negotiating rates with carriers through daily phone calls
  • Tracking and tracing shipments through communicating with carriers from pickup to delivery
  • Ensuring that carriers meet all specifications necessary to move our customers’ freight
  • Building relationships with potential customers through positive communication and excitement of TB
  • Developing customer accounts and loyalty by providing the highest level of customer service
Qualifications:
  • Rockstar go-getter attitude required, experience preferred but not required
  • Outstanding customer service and relationship-building skills
  • Candidates who are competitive, have a huge desire to WIN, and self-motivated
  • Communication skills that are effective, persuasive, and convincing
  • Quick thinkers who make sound and efficient decisions
  • Sharp attention to detail
  • Energetic and positive attitude
  • Team members who model and support TB’s upbeat culture
  • Consistently model and encourage the TB12 – Trailer Bridge’s core values

EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.

Logistics Operations Rep (Harrisburg, Pennsylvania)

Summary:

Trailer Bridge is looking for energetic, talented, self-motivated go-getters to join our growing logistics team. As a Logistics Operations Rep you will have the opportunity to develop a successful and energetic career and be given the tools and training to “Make it Happen”.  We are committed to not only recognizing our top performers, but also to promoting and rewarding their success.  We are excited and ready to bring new members on the team who are eager to learn, are passionate about their personal growth, while making TBL the customer’s first choice.

Key Responsibilities
  • Grasping key concepts of our freight brokerage division and approach to personal customer service
  • Finding, qualifying, and bringing new carriers/vendors on to our network in support of customer freight
  • Utilizing daily communication to building lasting relationships with our carrier network
  • Constantly reviewing carrier capacity and availability
  • Keep up to date on the freight market and seasonal trends and applying that knowledge accordingly
  • Negotiating rates with carriers through daily phone calls
  • Tracking and tracing shipments through communicating with carriers from pickup to delivery
  • Ensuring that carriers meet all specifications necessary to move our customers’ freight
  • Identifying and creating new leads to develop personal book of business
  • Building relationships with potential customers through positive communication and excitement of TB
  • Identifying and providing effective solutions to new customer supply chain needs
  • Developing customer accounts and loyalty by providing the highest level of customer service
 Qualifications
  • Rockstar go-getter attitude required, experience preferred but not required
  • Outstanding customer service and relationship-building skills
  • Candidates who are competitive, have a huge desire to WIN, and self-motivated
  • Communication skills that are effective, persuasive, and convincing
  • Quick thinkers who make sound and efficient decisions
  • Sharp attention to detail
  • Energetic and positive attitude
  • Supports the culture of Trailer Bridge by modeling the TB12 Core Values of a TB team member

EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.

Logistics Sales & Operations Rep (Houston, Texas)

Summary:

Trailer Bridge is looking for energetic, talented, self-motivated go-getters to join our growing logistics team. As a Logistics Sales and Operations Rep, you will have the opportunity to develop a successful and energetic career and be given the additional tools and training to “Make it Happen”.  We are committed to not only recognizing our top performers, but also to promoting and rewarding their success.  We are excited and ready to bring new members on the team who are eager to learn, are passionate about their personal growth, while making TBL the customer’s first choice.

Key Responsibilities
  • Grasping key concepts of our freight brokerage division and approach to personal customer service
  • Finding, qualifying, and bringing new carriers/vendors on to our network in support of customer freight
  • Utilizing daily communication to building lasting relationships with our carrier network
  • Constantly reviewing carrier capacity and availability
  • Keep up to date on the freight market and seasonal trends and applying that knowledge accordingly
  • Negotiating rates with carriers through daily phone calls
  • Tracking and tracing shipments through communicating with carriers from pickup to delivery
  • Ensuring that carriers meet all specifications necessary to move our customers’ freight
  • Identifying and creating new leads to develop personal book of business
  • Building relationships with potential customers through positive communication and excitement of TB
  • Identifying and providing effective solutions to new customer supply chain needs
  • Developing customer accounts and loyalty by providing the highest level of customer service
 Qualifications
  • Rockstar go-getter attitude required, experience preferred but not required
  • Bilingual Preferred
  • Outstanding customer service and relationship-building skills
  • Candidates who are competitive, have a huge desire to WIN, and self-motivated
  • Communication skills that are effective, persuasive, and convincing
  • Quick thinkers and problem solvers who make sound and efficient decisions
  • Sharp attention to detail
  • Energetic and positive attitude
  • Supports the culture of Trailer Bridge by modeling the TB12 Core Values of a TB team member

EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.

Logistics Sales Rep

Summary:

Trailer Bridge is looking for energetic, talented, self-motivated go-getters to join our growing logistics team. As a Sales Rep you will have the opportunity to develop a successful and energetic career with this position and be given the tools and training to “Make it Happen”.  We are committed to not only recognizing our top performers, but also to promoting and rewarding their success.  We are excited and ready to bring new members on the team who are eager to learn and work from the ground floor, are passionate about their personal growth, while making TBL the customer’s first choice.

Key Responsibilities:
  • Generating Gross Profit from new business sold
  • Prospect for leads and build a pipeline through a variety of techniques including heavy cold-calling and meeting in person
  • Develop and accomplish a lead generation plan to meet or exceed monthly or annual KPI’s
  • Maintain and grow existing business
  • Grasping key concepts of our freight brokerage division and approach to personal customer service
  • Finding, qualifying, and bringing new customers on to our network
  • Keep up to date on the freight market and seasonal trends and applying that knowledge accordingly
  • Tracking and tracing shipments through communicating with carriers from pickup to delivery
  • Building relationships with potential customers through positive communication and excitement of TB
  • Developing customer accounts and loyalty by providing the highest level of customer service
  • Performing other collateral duties as required.
Qualifications:
  • Go-getter attitude required
  • 2+ years inside sales experience preferred
  • 2+ years logistics experience preferred
  • Outstanding sales, customer service and relationship-building skills
  • Candidates who are competitive, have a huge desire to WIN, and self-motivated
  • Communication skills that are effective, persuasive, and convincing
  • Energetic and positive attitude
  • Team members who model and support TB’s upbeat culture
  • Consistently model and encourage the TB12 – Trailer Bridge’s core values
  • Bilingual is a plus

Logistics Sales and Operations Rep (Chicago)

Summary:

Trailer Bridge is looking for energetic, talented, self-motivated go-getters to join our growing logistics team. As an Operations Rep you will have the opportunity to develop a successful and energetic career with this entry level position and be given the tools and training to “Make it Happen”.  We are committed to not only recognizing our top performers, but also to promoting and rewarding their success.  We are excited and ready to bring new members on the team who are eager to learn and work from the ground floor, are passionate about their personal growth, while making TBL the customer’s first choice.

Key Responsibilities:
  • Grasping key concepts of our freight brokerage division and approach to personal customer service
  • Finding, qualifying, and bringing new carriers/vendors on to our network in support of customer freight
  • Utilizing daily communication to building lasting relationships with our carrier network
  • Constantly reviewing carrier capacity and availability
  • Keep up to date on the freight market and seasonal trends and applying that knowledge accordingly
  • Negotiating rates with carriers through daily phone calls
  • Tracking and tracing shipments through communicating with carriers from pickup to delivery
  • Ensuring that carriers meet all specifications necessary to move our customers’ freight
  • Building relationships with potential customers through positive communication and excitement of TB
  • Developing customer accounts and loyalty by providing the highest level of customer service
Qualifications:
  • Rockstar go-getter attitude required, experience preferred but not required
  • Outstanding customer service and relationship-building skills
  • Candidates who are competitive, have a huge desire to WIN, and self-motivated
  • Communication skills that are effective, persuasive, and convincing
  • Quick thinkers who make sound and efficient decisions
  • Sharp attention to detail
  • Energetic and positive attitude
  • Team members who model and support TB’s upbeat culture
  • Consistently model and encourage the TB12 – Trailer Bridge’s core values

EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.

Brokerage Branch Manager (United States)

Summary

Trailer Bridge is looking for energetic, self-motivated, go-getters to join and be part of our fast growing logistics business. As a Brokerage Branch Manager, you will have the opportunity to establish a new branch office and team, and be given the tools to “make it happen”.  As a Brokerage Branch Manager you will be responsible for directing the sales, customer service, operations, and facility control of the branch, as well as be accountable for the Profit and Loss results for of the facility.

We are committed to not only recognizing our top performers, but also to promoting and rewarding their success.  We are excited and ready to bring new sites online with leadership that is eager to learn, passionate about their personal growth, and focused on making Trailer Bridge the customer’s first choice.

Essential Functions
  • Hire, train and manage a sales team to drive sales within the branch.
  • Prepares budgets and forecasts.
  • Find customers for your office.
  • Leverage current assets and carrier relationships to develop customer solutions.
  • Work with outside sales force to develop business.
  • Strong work ethic and ability to produce at all levels of the branch operation.
  • Maintain the highest standard of customer service and business conduct in accordance with company polices.
  • Maintain follow up procedures for collections.
Additional Duties and Responsibilities
  • Handles other projects and duties as assigned by the CEO.
  • Follows written procedures as documented in the Trailer Bridge ISO 9001:2000 quality processes.
  • Upholds company policies and procedures.
Qualifications
  • Bachelor’s degree in Business Administration, Accounting/Finance, Logistics or related background required.
  • 5 years of Relevant Brokerage/Transportation experience in operations and/or sales management.
  • Proven sales track record and/or leading a sales team.
  • Must possess excellent teamwork habits to function in a cooperative, interactive commercial group.
  • Applicant must have a strong sense of customer satisfaction and desire for every customer interaction to be a positive one.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to effectively present information and respond to questions from managers, clients and customers.
  • Superior telephone skills/personal contact skills including previous telephone customer contact.
  • Negotiation skills are essential.
  • Ability to interpret a variety of instructions furnished in written, oral, and schedule form.
  • Computer skills a must with knowledge of MS Office suite of software.
  • Exceptional time management and organizational skills a must.
  • Ability to travel if needed, and sometimes with short notice.
  • Supports the culture of Trailer Bridge by modeling the attributes and TB12 Core Values of a TB team member.
Other Characteristics
  • Demonstrated ability to perform under a variety of conditions and constraints.
  • Ability to work independently, exercise good judgment and make appropriate decisions.
  • Ability to initiate and implement creative solutions.

EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.

Support Services Coordinator

Summary

The Support Services Coordinator is responsible for various processes pertaining to completion of domestic and international bills of lading, invoices, arrival notices for all manifested shipments where Trailer Bridge is responsible.  This includes documentation, application of contract rates or tariff rates, processing invoices, generating arrival notices, timely communications to various regulatory agencies, communications with customers, validating information, performing quality assurance or other tasks as needed.

 Documentation and Invoicing 
  • Review premanifest lists, stow plan lists and manifests to ensure all boarded shipments, northbound and southbound are appropriately documented, invoiced and and notified to the customer
  • Prepare and enter all description information for accurate completion of the ocean bill of lading.
  • Validates all data elements for accuracy against shippers paperwork and questions or escalates any inconsistency with the Account Manager or customer to ensure efficient exportation of cargo and ensuring that service commitments are achieved and maintained.
  • Provides clients with advice concerning terms of delivery, payment, insurance and ancillary services affecting the client’s needs.
  • Issues and submits documentation in compliance with all relevant laws and processes
  • Document shipments per regulatory guidelines including but not limited to In Bond, USDA, US Customs, Hazardous, Schedule B and HTS Code requirements.
  • Regularly follow up with customers and Account Managers regarding customer inquiries, problem solving needs regarding discrepancies to ensure deadlines are met and customer satisfaction.
  • Ensures appropriate application of rates to customer invoices per Trailer Bridge pricing contracts/tariffs
  • Ensure documentation status reports are updated timely.
  • Issue invoicing, attaching back up paperwork when required, as per customer profiles when assigned.
Additional Duties and Responsibilities
  • Completion of barge objectives within scheduled deadlines.
  • Ability to work independently and adhere to deadlines.
  • Maintain high accuracy scores for bills of ladings and invoices.
  • Continually pursue cross training within the department and organization.
  • Uphold company policies, and supports equal opportunity employment objectives.
  • Handle other duties as assigned by the team lead, Director and company executives.
Qualifications
  • 3-4 years previous experience in documentation and rating in the marine or other applicable industry.
  • Familiarity with applicable regulations and customs reporting and filing requirements
  • Strong PC and software skills, preferably in an AS400 environment, as well as a working knowledge of Excel spreadsheet development
  • Very good verbal and written communication skills
  • Fluency in English and Spanish preferred
  • Bachelor’s degree a plus
Other Characteristics
  • Strong organizational and time management skills
  • Good analytical skills with attention to detail
  • Good sense of urgency
  • Team and production oriented
  • Strong interpersonal skills, ability to work with all levels of the organization
  • Supports the culture of Trailer Bridge by modeling and encouraging the TB12 – Trailer Bridge’s core values

EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.

Customer Service Representative, Puerto Rico

Summary

Trailer Bridge is looking for energetic, talented, self-motivated go-getters to join and support our Account Management team in Puerto Rico.  The ideal candidate will possess strong communication skills, both oral and written. The Customer Service Representative is also responsible for promoting and maintaining positive relationships with internal Trailer Bridge personnel, as well as external vendors, suppliers, and customers.

Essential Functions
  • Responsible for prompt and satisfactory resolution of customer issues or escalation to the assigned account manager
  • Review reports to determine new codes for consignee. Create and amend codes as needed to ensure accurate arrival notice delivery
  • Gather all needed information and update bookings with arrival notice information
  • Assist POV customers with basic inquiries
  • Provide immediate response to basic customer inquiries including, but not limited to, tracing, arrival status, bookings, documentations, accounts receivable and accounts payable
  • Maintain current knowledge of booking procedures and provide back up to the department, as needed
  • Ensure documentation is submitted to the tax office and customer paperwork is available two days prior to vessel arrival
  • Ensure arrival notices are processed timely to advise customer of cargo availability
  • Provide information to customers including proof of deliveries or dispatches, upon request
  • Reviews paperwork to ensure cargo is released according to applicable regulations
  • Researches and resolves discrepancies with bookings, documentation, or rating in a timely fashion
  • Provide information to internal and external customers such as vessel schedule, delivery receipt copies, inspection reports, etc.
Qualifications
  • High School Diploma, Bachelor’s Degree preferred
  • Excellent written, verbal, interpersonal, and communication skills
  • Strong organizational skills
  • Bilingual a plus (English/Spanish)
  • Detail oriented with the ability to analyze data and circumstances
  • Ability to perform multiple tasks simultaneously while continuing to meet deadlines
  • Energetic and positive attitude
  • Supports the culture of Trailer Bridge by modeling the TB12 Core Values of a TB team member

Customer Service Account Manager

Summary

The Customer Service Account Manager develops and maintains customer relationships through effective understanding of the pricing structure and customer needs, as well as a strong understanding of the advantages and service capabilities of Trailer Bridge. A strong understanding of the logistics, transportation and shipping industries is preferred. Candidate should have customer service experience and be able to discuss, relate and pull from those previous experiences. Candidate must have a working knowledge of Microsoft Excel and Outlook. Precise data entry is required. Candidate must demonstrate an ability to learn new systems and processes within a high impact, high volume, and high demand industry.  This role involves the exercise of good judgment and discretion, since it is up to the Customer Service Account Manager to propose solutions that produce sufficient margins and profitability for the company.

Essential Functions:
  • Serve as the single point of contact for daily operations for our client base from order to receipt, which includes:
    • Booking acceptance based on pricing structures
    • Submitting and managing pricing requests
    • Tracing
    • Coordinating equipment and dispatch functions
    • Facilitating paperwork for documentation
    • Managing A/R balances
    • Facilitating outstanding invoice resolution
    • Communicating regulatory requirements as applicable to the account
    • Reviewing and updating customer portals and any other needed functions as required
  • Develop the skills to maintain a strong, credit worthy customer base for the company
  • Maximize profitability by communicating our operational capabilities and compliance requirements to the customer and coordinating customer needs with TB teams
  • Identify and qualify new business opportunities for rate quotation process for customer. Strive for immediate commitment in order to shorten the closing cycle. Manage lead opportunities through identification with customer.
  • Follow up with existing customers regularly to solicit and manage new and current business
  • Manage bookings for clients from origin to destination
  • Trace and coordinate loads with customers and logistics department
  • Produce, monitor and analyze weekly sales and booking reports
  • Produce account aging reports with scheduled frequency as required by customer
  • Resolve outstanding aging and invoice issues for assigned customers in a timely fashion
  • Maintain continuous communication efforts with assigned sales team
  • Respond to each customer contact with courtesy and professionalism (telephone, email, etc.)
  • Research, follow up and resolve customer problems in a timely manner
  • Promote and maintain positive relationships with internal TB personnel, along with vendors, suppliers, and customers
  • Attract potential customers by selling and answering product and service questions
  • Acclimate all new clients properly through our onboarding process
  • Maintain customer records by updating account profile information
  • Generate specific individualized reports, as required by customers
  • Conduct “root cause” analysis to find out what caused customer’s problem and implement solutions or provide suggestions on addressing the root causes
  • Continuously identify cost savings activities for the customer and TB
  • Provide information to customers regarding sailing schedules, equipment availability, container status, routing, rates, etc.
  • Inform customers of the applicable policies, regulations and rules that affect the shipment
  • Observe all company and department rules, requests, and procedures
  • Represent the Account Manager Program and company values 100% of the time within a professional environment
  • Pursue growth through completion of the Account Manager Development Program (9 Block Growth Plan)
  • Consistently model and encourage the TB12 – Trailer Bridge’s core values
Qualifications:
  • This position is bilingual (Spanish speaking) preferred.
  • 2-3 years previous transportation experience in sales, account management, or other closely related discipline
  • Bachelor’s degree preferred or equivalent work experience
Other characteristics:
  • Account management
  • Product knowledge
  • Quality focus
  • Problem solving
  • Market knowledge
  • Documentation skills
  • Financial analysis, listening
  • Phone skills
  • Resolving conflict
  • Analyzing information
  • Multi-tasking
  • Meeting sales goals
  • Self-confidence
  • Product knowledge
  • Presentation skills
  • Client relationship building
  • Motivation for sales
  • Accountability
  • Ability to work independently with little or no direction from the team and managers
  • Any other duties as assigned by director or executive team

 

EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.

Logistics Sales and Operations Rep

Summary:

Trailer Bridge is looking for energetic, talented, self-motivated go-getters to join our growing logistics team. As a Logistics Sales and Operations Rep, you will have the opportunity to develop a successful and energetic career and be given the additional tools and training to “Make it Happen”.  We are committed to not only recognizing our top performers, but also to promoting and rewarding their success.  We are excited and ready to bring new members on the team who are eager to learn, are passionate about their personal growth, while making TBL the customer’s first choice.

Key Responsibilities
  • Grasping key concepts of our freight brokerage division and approach to personal customer service
  • Finding, qualifying, and bringing new carriers/vendors on to our network in support of customer freight
  • Utilizing daily communication to building lasting relationships with our carrier network
  • Constantly reviewing carrier capacity and availability
  • Keep up to date on the freight market and seasonal trends and applying that knowledge accordingly
  • Negotiating rates with carriers through daily phone calls
  • Tracking and tracing shipments through communicating with carriers from pickup to delivery
  • Ensuring that carriers meet all specifications necessary to move our customers’ freight
  • Identifying and creating new leads to develop personal book of business
  • Building relationships with potential customers through positive communication and excitement of TB
  • Identifying and providing effective solutions to new customer supply chain needs
  • Developing customer accounts and loyalty by providing the highest level of customer service
 Qualifications
  • Rockstar go-getter attitude required, experience preferred but not required
  • Outstanding customer service and relationship-building skills
  • Candidates who are competitive, have a huge desire to WIN, and self-motivated
  • Communication skills that are effective, persuasive, and convincing
  • Quick thinkers who make sound and efficient decisions
  • Sharp attention to detail
  • Energetic and positive attitude
  • Supports the culture of Trailer Bridge by modeling the TB12 Core Values of a TB team member

EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.

Trailer Mechanic

Summary

Trailer Bridge is looking for energetic and self-motivated go-getters to join and support our team of Trailer Mechanics. The Trailer Mechanic is responsible for performing preventive maintenance, troubleshooting, major and minor repairs on trailers, chassis, and containers in accordance with established maintenance and safety standards.  Our Trailer Mechanics provide reliable and roadworthy equipment in a cost effective manner to meet customer service requirements.

Essential Functions
  • Performs major repairs on equipment including, but not limited to, steel fabrication and bearings
  • Regularly accesses any area of equipment necessary to perform maintenance, to include inspecting and performing work in, on, or under parts of equipment
  • Performs vehicle systems diagnostics and repairs
  • Performs brake repairs on equipment
  • Performs safety inspections as required and prepares appropriate documentation
  • Completes repair orders and attendance records legibly and in a timely manner
  • Responsible for shop cleanliness and safety and compliance
  • Maintains proficiency on equipment and technologies to enhance quality of work and productivity
  • Available to work a variety of shifts, including days, evenings, nights, and weekends
  • Additional duties and projects as assigned by supervisor
Qualifications
  • High School Diploma or equivalency
  • 3-4 years of container/chassis/trailer repair experience
  • Knowledge of repairs including electrical, brake and air systems, suspension, landing gear, interior, doors, floors, body work, DOT inspections, PM inspections
  • Knowledge of vehicle systems
  • Annual vehicle and brake certification
  • Basic welding skills such as Oxy/Acetylene and MIG. Welding certification preferred
  • Ability to perform strenuous physical activity including, but not limited to, lifting up to 100 lb., bending, kneeling, reaching, climbing, and working in awkward positions for extended periods of time
  • Must provide own hand and air tools
  • CDL and ASE certifications desired but not required
  • Supports the culture of Trailer Bridge by modeling the TB12 Core Values of a TB team member
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