Brokerage Branch Manager (United States)

Summary

Trailer Bridge is looking for energetic, self-motivated, go-getters to join and be part of our fast growing logistics business. As a Brokerage Branch Manager, you will have the opportunity to establish a new branch office and team, and be given the tools to “make it happen”.  As a Brokerage Branch Manager you will be responsible for directing the sales, customer service, operations, and facility control of the branch, as well as be accountable for the Profit and Loss results for of the facility.

We are committed to not only recognizing our top performers, but also to promoting and rewarding their success.  We are excited and ready to bring new sites online with leadership that is eager to learn, passionate about their personal growth, and focused on making Trailer Bridge the customer’s first choice.

Essential Functions
  • Hire, train and manage a sales team to drive sales within the branch.
  • Prepares budgets and forecasts.
  • Find customers for your office.
  • Leverage current assets and carrier relationships to develop customer solutions.
  • Work with outside sales force to develop business.
  • Strong work ethic and ability to produce at all levels of the branch operation.
  • Maintain the highest standard of customer service and business conduct in accordance with company polices.
  • Maintain follow up procedures for collections.
Additional Duties and Responsibilities
  • Handles other projects and duties as assigned by the CEO.
  • Follows written procedures as documented in the Trailer Bridge ISO 9001:2000 quality processes.
  • Upholds company policies and procedures.
Qualifications
  • Bachelor’s degree in Business Administration, Accounting/Finance, Logistics or related background required.
  • 5 years of Relevant Brokerage/Transportation experience in operations and/or sales management.
  • Proven sales track record and/or leading a sales team.
  • Must possess excellent teamwork habits to function in a cooperative, interactive commercial group.
  • Applicant must have a strong sense of customer satisfaction and desire for every customer interaction to be a positive one.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to effectively present information and respond to questions from managers, clients and customers.
  • Superior telephone skills/personal contact skills including previous telephone customer contact.
  • Negotiation skills are essential.
  • Ability to interpret a variety of instructions furnished in written, oral, and schedule form.
  • Computer skills a must with knowledge of MS Office suite of software.
  • Exceptional time management and organizational skills a must.
  • Ability to travel if needed, and sometimes with short notice.
  • Supports the culture of Trailer Bridge by modeling the attributes and TB12 Core Values of a TB team member.
Other Characteristics
  • Demonstrated ability to perform under a variety of conditions and constraints.
  • Ability to work independently, exercise good judgment and make appropriate decisions.
  • Ability to initiate and implement creative solutions.

EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.

Support Services Coordinator

Summary

The Support Services Coordinator is responsible for various processes pertaining to completion of domestic and international bills of lading, invoices, arrival notices for all manifested shipments where Trailer Bridge is responsible.  This includes documentation, application of contract rates or tariff rates, processing invoices, generating arrival notices, timely communications to various regulatory agencies, communications with customers, validating information, performing quality assurance or other tasks as needed.

 Documentation and Invoicing 
  • Review premanifest lists, stow plan lists and manifests to ensure all boarded shipments, northbound and southbound are appropriately documented, invoiced and and notified to the customer
  • Prepare and enter all description information for accurate completion of the ocean bill of lading.
  • Validates all data elements for accuracy against shippers paperwork and questions or escalates any inconsistency with the Account Manager or customer to ensure efficient exportation of cargo and ensuring that service commitments are achieved and maintained.
  • Provides clients with advice concerning terms of delivery, payment, insurance and ancillary services affecting the client’s needs.
  • Issues and submits documentation in compliance with all relevant laws and processes
  • Document shipments per regulatory guidelines including but not limited to In Bond, USDA, US Customs, Hazardous, Schedule B and HTS Code requirements.
  • Regularly follow up with customers and Account Managers regarding customer inquiries, problem solving needs regarding discrepancies to ensure deadlines are met and customer satisfaction.
  • Ensures appropriate application of rates to customer invoices per Trailer Bridge pricing contracts/tariffs
  • Ensure documentation status reports are updated timely.
  • Issue invoicing, attaching back up paperwork when required, as per customer profiles when assigned.
Additional Duties and Responsibilities
  • Completion of barge objectives within scheduled deadlines.
  • Ability to work independently and adhere to deadlines.
  • Maintain high accuracy scores for bills of ladings and invoices.
  • Continually pursue cross training within the department and organization.
  • Uphold company policies, and supports equal opportunity employment objectives.
  • Handle other duties as assigned by the team lead, Director and company executives.
Qualifications
  • 3-4 years previous experience in documentation and rating in the marine or other applicable industry.
  • Familiarity with applicable regulations and customs reporting and filing requirements
  • Strong PC and software skills, preferably in an AS400 environment, as well as a working knowledge of Excel spreadsheet development
  • Very good verbal and written communication skills
  • Fluency in English and Spanish preferred
  • Bachelor’s degree a plus
Other Characteristics
  • Strong organizational and time management skills
  • Good analytical skills with attention to detail
  • Good sense of urgency
  • Team and production oriented
  • Strong interpersonal skills, ability to work with all levels of the organization
  • Supports the culture of Trailer Bridge by modeling and encouraging the TB12 – Trailer Bridge’s core values

EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.

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