Trailer Bridge Recognized Best-in-Class Ocean Freight Carrier

Jacksonville, FL, August 15, 2019 (PR Newswire) – Trailer Bridge, a North American full-service logistics company has been highly honored in the Quest for Quality Awards, ranking No. 1 among the top ocean carriers.

The Quest for Quality Award honors the organizations that have achieved the highest standards of quality and satisfaction in the transportation and logistics industry. The winner was selected based on the cumulative score of points received for each of five attributes.  Trailer Bridge took first place in each ocean freight carrier category, including On-time Performance, Value, Information Technology, Customer Service, and Equipment & Operations, receiving a weighted score of 61.33, where the average score was 46.50.

“To be recognized as the top ocean carrier in the Quest for Quality Awards is a significant accomplishment and is truly humbling. This award can be attributed to our exceptional people and their focus on providing outstanding service to our customers, which is what continues to drive our success,” said Trailer Bridge CEO Mitch Luciano.

He continued, “Our customers know that we do exactly what we say we will do, so they trust us, and that’s how we are continuing to raise the standards across the industry, whether ocean or logistics. This distinguished award is a testament to each one of our dedicated family who make our success possible.”

Widely considered the premier award of the logistics industry, Trailer Bridge earned the Quest for Quality Award over many respected domestic and international ocean carriers. For an industry that is experiencing dramatic change, highly innovative companies like Trailer Bridge are successfully addressing the necessity of exceptional service, pace, and value.

 

Trailer Bridge Appoints Vice President of Corporate Development

JACKSONVILLE, Fla – April 8, 2019 – “We are proud to announce Indie Bollman’s promotion to Vice President, Corporate Development,” shared Mitch Luciano, CEO of Trailer Bridge. The move signifies a focus by Trailer Bridge to build upon its unique corporate culture of leadership and service. Bollman joined Trailer Bridge in 2015 with over 25 years of experience in organizational and culture development, marketing, and human resources. Bollman’s new role includes oversight of these departments in support of the company’s strategic growth initiatives and ongoing rapid expansion throughout the US.  “In these last four years, Indie has helped shape our culture and build our brand. She’s been an inspiring and strategic leader within Trailer Bridge, and her skills, expertise and strong business acumen have contributed to the solid execution of our people development, marketing strategies and substantial growth. Supported by a talented and dedicated team, we’re excited that Indie will play a key role in the continued growth and success of our Company.”

ABOUT TRAILER BRIDGE

Founded in 1991 and headquartered in Jacksonville, Trailer Bridge, Inc. is an asset-owned, leading shipping and logistics firm providing services in ocean, truckload, intermodal, expedited, specialized cargo, vehicles, over-dimensional, warehousing, and transloading services.  Trailer Bridge has offices in Jacksonville, FL, Charleston, SC; Chicago, IL; San Juan, Puerto Rico; the Dominican Republic; and the US Virgin Islands.

Trailer Bridge is a recipient of the 2018 Silver Bell Humanitarian Award.  The company was voted “Best Places to Work” in 2016 and voted number one in 2017 in Jacksonville.

TB Sponsors Puerto Rico Sailboat Team in Miami Competition

Trailer Bridge was pleased to have sponsored team Puerto Rico in the 2019 Hempel World Cup Series, the popular sailing competition held in Miami each year.   Sponsors for this year’s Puerto Rico team, headed up by Enrique Figueroa, also included the Puerto Rico Olympic Committee and Neil Pryde.

The Puerto Rico team has already qualified to compete in the Pan Am Games in Lima, Peru later this year and then will move on to the World Championships in New Zealand. Winning both these events would qualify them for the Olympic Games in Tokyo 2020.

TB Expands Jacksonville Logistics Office

 Trailer Bridge Expands Jacksonville Logistics Office

JACKSONVILLE, Fla – January 17, 2019 – Trailer Bridge, Inc. is pleased to announce the expansion of their logistics branch office in Jacksonville, FL.   The new office is located in the Gate Parkway area and is part of the rapid expansion Trailer Bridge is planning for 2019.
Trevor Bearup, Director of Logistics, and Steve Lee, Branch Manager, both joined Trailer Bridge in 2012 and brought with them extensive backgrounds in the industry.  The new office was needed to house Trailer Bridge’s fast growing logistics team and business, and is an extension of their headquarters on the Northside.  Lee, who oversees the day-to-day operations of the newest Jacksonville branch, will focus on supporting the expansion of the team, sales, and carrier base to meet their increasing client base.  “It’s incredible to see the growth at Trailer Bridge and, even more so, to be a part of it”, said Bearup, “I look forward to supporting Steve and his team here in getting to the next level.”

The new Trailer Bridge branch officially opened its doors on January 14, 2019, and represents another step in their focus on growth and constant improvement for the overall client experience.  “We are very excited to see the team continue to grow and successfully pursue greater market share.  This expansion is just one more indicator that we are clearly on the right track and moving in the right direction; we have no intention of slowing down,” said Trailer Bridge CEO and President, Mitch Luciano.

ABOUT TRAILER BRIDGE

Founded in 1991 and headquartered in Jacksonville, Trailer Bridge, Inc. is an asset-owned, leading shipping and logistics firm providing services in ocean, truckload, intermodal, expedited, specialized cargo, vehicles, over-dimensional, warehousing, and transloading services.  Trailer Bridge has offices in Jacksonville, FL; Cincinnati, OH; Chicago, IL; Atlanta, GA; Harrisburg, PA; Houston, TX; San Juan, Puerto Rico; the Dominican Republic; and the US Virgin Islands.

Trailer Bridge is a recipient of the 2018 Silver Bell Humanitarian Award.

The company was voted number one “Best Places to Work” in 2017 and voted number two in 2018 in Jacksonville.

RELATED LINKS

http://www.trailerbridge.com
https://www.bizjournals.com/jacksonville/news/2018/04/11/these-companies-are-the-best-places-to-work-on-the.html
http://www.bizjournals.com/jacksonville/news/2017/05/23/these-are-jacksonvilles-best-places-to-work-2017.html

TRAILER BRIDGE CONTACT:

Indie B. Bollman
Director of Corporate Development
T: 904 751 7142
E: ibollman@trailerbridge.com

Home

Trailer Bridge Purchases New Fleet of Containers and Chassis

JACKSONVILLE, Fla – December 11, 2018 -Trailer Bridge recently ordered a new fleet of 450 53’ ocean containers and chassis that are to be delivered in January 2019.  The new equipment is state of the art for the ocean trade with the highest inside height clearance, greatest cubic capacity, and the largest max payload capacity.

“Our new fleet of containers and chassis represents our commitment to Puerto Rico and the rest of the Caribbean, while keeping our commitment to exceptional service to our expanding customer base,” said John Wroby, COO of Trailer Bridge.  Each container also has laminated oak flooring and both containers and chassis have added paint protection and additional features to provide additional ease of operation, safety, and longer structural life.

According to Wroby, “Our core business depends on our equipment.  This investment in new equipment helps us to ensure that we continue to provide the level of service to our customers that we are known for, and now best equipment in the industry.”

ABOUT TRAILER BRIDGE

Founded in 1991 and headquartered in Jacksonville, Trailer Bridge, Inc. is an asset-owned, leading shipping and logistics firm providing services in ocean, truckload, intermodal, expedited, specialized cargo, vehicles, over-dimensional, warehousing, and transloading services.  Trailer Bridge has offices in Jacksonville, FL; Cincinnati, OH; Chicago, IL; Atlanta, GA; Harrisburg, PA; Houston, TX; San Juan, Puerto Rico; the Dominican Republic; and the US Virgin Islands.

Trailer Bridge is a recipient of the 2018 Silver Bell Humanitarian Award.

The company was voted number one “Best Places to Work” in 2017 and voted number two in 2018 in Jacksonville.

RELATED LINKS

http://www.trailerbridge.com

https://www.bizjournals.com/jacksonville/news/2018/04/11/these-companies-are-the-best-places-to-work-on-the.html

http://www.bizjournals.com/jacksonville/news/2017/05/23/these-are-jacksonvilles-best-places-to-work-2017.html

TRAILER BRIDGE CONTACT:

Indie B. Bollman
Director of Corporate Development
T: 904 751 7142
E:  ibollman@trailerbridge.com
www.trailerbridge.com

Trailer Bridge CEO Receives Ultimate CEO Award

Trailer Bridge CEO and President, Mitch Luciano, was recently honored by the Jacksonville Business Journal as part of their Ultimate CEO awards. Seventeen area business leaders were honored who have shown exceptional leadership for their teams and organizations.  Honorees were selected from nominations received from throughout the community, which included information on their accomplishments in the business arena, their leadership style, and their community and charitable involvement.  The honorees were celebrated at a dinner hosted by the Journal on October 18.

For more information:  https://www.bizjournals.com/jacksonville/news/2018/10/22/ultimate-ceo-2018-trailer-bridges-mitch-luciano.html

Trailer Bridge Appoints Assistant Vice President of Customer Experience

JACKSONVILLE, Fla – October 15, 2018 – Trailer Bridge, Inc.  announced that Amanda Lucas has been named Assistant Vice President of Customer Experience.  In this role, she will have responsibility of managing the overall Caribbean customer experience from booking, movement, and billing.

Lucas, who originally joined the company in 2013, is responsible for the oversight and optimization of key customer-facing processes such as Customer Service and supporting services such as Documentation and Invoicing. She ensures that customers of our Caribbean shipping services are taken care of with all of their shipping needs. “Amanda is a trusted and respected leader who consistently delivers exceptional customer service,” said Mitch Luciano, Chief Executive Officer. “I look forward to her continuing to lead and build a team that has consistently delivered the level of  service we  are known for.”

ABOUT TRAILER BRIDGE

Founded in 1991 and headquartered in Jacksonville, Trailer Bridge, Inc. is an asset-owned, leading shipping and logistics firm providing services in ocean, truckload, intermodal, expedited, specialized cargo, vehicles, over-dimensional, warehousing, and transloading services.  Trailer Bridge has offices in Jacksonville, FL, Charleston, SC; Chicago, IL; San Juan, Puerto Rico; the Dominican Republic; and the US Virgin Islands.

Trailer Bridge is a recipient of the 2018 Silver Bell Humanitarian Award.  The company was voted “Best Places to Work” in 2016 and voted number one in 2017 in Jacksonville.

RELATED LINKS

http://www.trailerbridge.com

https://www.bizjournals.com/jacksonville/news/2018/04/11/these-companies-are-the-best-places-to-work-on-the.html

http://www.bizjournals.com/jacksonville/news/2017/05/23/these-are-jacksonvilles-best-places-to-work-2017.html

TRAILER BRIDGE CONTACT:

Indie B. Bollman
Director of Corporate Development
T: 904 751 7142
E:  ibollman@trailerbridge.com
www.trailerbridge.com

Trailer Bridge Mentioned in Steve Farber Interview

Steve Farber, best selling author and founder of the Extreme Leadership Institute, recently sat down with Joel Roberts, founder of Joel D. Roberts and Associates.  In the interview, Farber discusses his radical approach to leadership, employee engagement, the customer experience; and the roll of love in business. Farber highlighted Trailer Bridge’s success in recent years and the how TB implemented this radical approach as part of their turnaround strategy.

To watch Steve Farber’s video about love in business: https://www.youtube.com/watch?v=BySMlutCckk

Trailer Bridge Awarded Silver Bell Humanitarian Award

On June 6, Trailer Bridge was honored as a recipient of the Silver Bell Humanitarian Award for their contribution to post-Hurricane Maria recovery efforts in Puerto Rico. The award was presented at Chelsea Piers in New York City sponsored by Seamen’s Church Institute (SCI) and presented to Trailer Bridge, Crowley Maritime, and Tote Maritime for their efforts during the recovery. For more than forty years, SCI has held the Silver Bell Awards Dinner to celebrate individuals or groups in recognition of their outstanding leadership in the maritime community.  The annual event raises funds for valuable support services to both international seafarers and US mariners.  Some areas of recognition are legal advocacy, education, and pastoral care. The Silver Bell Awards Dinner is SCI’s largest annual fundraising event, and is crucial to strengthening services and enhancing SCI’s contribution to the maritime industry.

For details:  http://seamenschurch.org/sba2018

 

 

Trailer Bridge Leadership Case Study

“An Extreme Leadership Culture Study: Trailer Bridge” was recently released by best selling author, Steve Farber.  Farber, whose books include Radical LEAP, Radical Edge, and Greater Than Yourself, is the founder of The Extreme Leadership Institute, based in San Diego.  Following an interview with Mitch Luciano, CEO and Indie Bollman, Director of Corporate Development, Farber penned the study on TB’s remarkable cultural and business transformation in recent years led by Luciano.  In the study, credit for TB’s leadership turnaround includes the implementation of a leadership philosophy based on Farber’s work, which continues through a leadership development program developed and led in-house.

For the full case study, https://www.stevefarber.com/wp-content/uploads/2018/05/Trailer-Bridge-Extreme-Leadership-Case-Study-Web.pdf

TB Places 2nd for Best Places to Work

Trailer Bridge Places 2nd Place for Best Places to Work for Large Companies in Jacksonville

Trailer Bridge was recently honored to receive the #2 spot for Best Places to Work in Jacksonville for 2018.  The company placed in the top 10 in the 2017 survey, which is conducted annually by The Jacksonville Business Journal, and based on anonymous feedback from employees of nominated local firms. Announcements of this year’s winners came at an awards luncheon for all finalists hosted by the Hyatt.

Best Places to Work is an annual competition conducted by The Jacksonville Business Journal, a weekly newspaper and daily website in Jacksonville, Florida.  Part of the American City Business Journals, The Journal covers business news in Jacksonville and Northeast Florida. Tabulation of all voting and results is completed by Quantum Workplace, an employee feedback software company that helps organizations retain top talent, motivate performance, understand turnover, and build magnetic workplace cultures.

Source:  Jacksonville Business Journal and Quantumworkplace.com

TB to be Honored at Best Places to Work

Trailer Bridge has been named an honoree for the Jacksonville Business Journal 2018 Best Places to Work contest.  The awards are based on survey results of employees conducted by Quantum Research. Those with the best scores are ranked 1-10, with 1 being the highest.

Awards for all finalists will be given at a ceremony to be held on May 17, 2018, hosted by the Jacksonville Business Journal.

In 2017, Trailer Bridge placed first in the Best Places to Work in 2017 for large companies and was in the top 10 in 2016, its first year entering the contest.

For the full article:

www.bizjournals.com

Trailer Bridge Opens New Branch in Chicago

Trailer Bridge is excited to announce the opening of our newest office in Chicago, Illinois.

Trailer Bridge has announced the opening of their newest branch, located in the Chicago, Illinois area.  The Chicago branch will be headed up by Branch Manager Matt Mihina, a native of the Chicago area. Mihina, who joined Trailer Bridge in November 2016 as Domestic and International Business Development Manager, has an impressive background in both the logistics and supply chain industry. Also experienced in establishing and building successful teams, Mihina was recently offered and accepted the new role of establishing and growing our Chicago area branch and regional presence.

“I am very happy to be a part of bringing this most recent office online for Trailer Bridge and to the continuing our expansion throughout all of North America,” says Mihina.

The Trailer Bridge team in Chicago opens the doors firmly focused on aggressively growing and expanding the domestic logistics offering. This latest expansion represents one of the many steps Trailer Bridge has taken over the past several years to improve the overall experience and service for their clients.

“We remain on the mission and objective we set a few years back by continuing our expansion in both the logistics and ocean services. We are thankful that Matt has taken this opportunity and excited to see the Chicago office grow into a leading branch for Trailer Bridge. Our branch in Chicago is one of several offices we are opening in the coming months,” according to Trailer Bridge CEO and President, Mitch Luciano.

JaxPort Cargo Volumes Increase During Puerto Rico Restoration

In a recent article, the Port of Jacksonville had a 25 percent increase of TEUs compared with the same month a year ago, according to the latest data from the Jacksonville Port Authority (JaxPort). The increase was due to a 35 percent boost in volumes of containerized cargo to an exponential increase in shipments to and from Puerto Rico, which is still recuperating from Hurricane Maria.

 

For more information: https://americanshipper.com/main/news/jaxport-cargo-volumes-rise-amid-puerto-rico-recove-70958.aspx?source=LatestNews

TB Hosts a Snack n’ Pack for a Worthy Cause

Employees of Trailer Bridge were proud to recently organize a backpack drive in support of the Anthony J. Stinson Jr. Association for Change’s Annual backpack event.  The Stinson Association, located in Jacksonville, Florida has a mission to support under served youth by offering them the opportunity to have a safe haven to play, learn, and create a lasting connection within their community.

As part of our goal to give back to the community where we work, Trailer Bridge’s Community Service Team organized a Snack n’ Pack drive to fill the backpacks needed with school supplies for the youth served by the Stinson Association.   Trailer Bridge supplied the backpacks and employees donated all of the supplies and stuffed them into packs for the event.

“We have a strong sense and understanding of family at Trailer Bridge and that includes giving back to the very communities where our TB families live.  Our Community Service Team helps provide us this opportunity by organizing a number of drives and events throughout the year.  It’s wonderful to see how excited our TB family is  to voluntarily support a variety of local causes and organizations.” said Trailer Bridge CEO and President, Mitch Luciano.

Learn more about us! http://www.trailerbridge.com/about/

For more information about the Anthony J. Stinson Jr. Association for Change: http://www.ajsjr54.org/

 

The Lightning Fast Turnaround

October 27, 2016

THE LIGHTNING FAST TURNAROUND: 4 SIMPLE AND PROFOUND STEPS

Trailer Bridge had been through three CEOs in 3 years. Here’s what their new president did to take the company from near-death to 20 percent return on investment in just one year.

By Steve Farber, Founder the Extreme Leadership Institute

Mitch Luciano had worked for Trailer Bridge for three years, and things weren’t going well for the Florida-based logistics company. They had churned through three CEOs in as many years, and the business was generating about a one percent annual return on investment.

They needed to turn things around, and they needed to do it fast.

In 2014 the company’s board moved Luciano into the president role (he didn’t want the CEO title, and who could blame him?) with a mandate to fix things from the inside out.

Trailer Bridge, which primarily ships freight between Florida, Puerto Rico, and the Dominican Republic, has already improved its return on investment to 15-20 percent a year under Luciano’s guidance. It’s gone from a company with high employee turnover to one that last year was ranked as the seventh best place to work in Jacksonville.

Luciano, who recently sent four of his team to my Certification program, says the shift to a people-focused culture was essential to the lightning-fast financial turnaround.

Here are four simple yet profound steps he took that could change the course of any struggling culture:

1. Ditch the name tags

Trailer Bridge has only 110 employees, so Step One for Luciano was to get know each one of them. He asked questions, listened, and learned their personal stories. Then he asked the other top leaders to get out of their offices and do the same.

“We had name tags everywhere,” he said. “I tore them all up.”

“In a company this small,” said Luciano. “We should at least know each others’ names.”

2. Release the resisters

Trailer Bridge was a no-nonsense environment where people came in, put their noses to the grindstone, and focused on getting their work done. To some, saying, “Hello” to a coworker was seen as a waste of time, and they didn’t take too kindly to this new, human-centric approach.

Luciano tried to enlist the resisters, and many of them came around. Others left on their own. And some were dismissed.

“We had some negative people,” Luciano said, “who just did not want to participate in the people-focused energy we were trying to create. Unfortunately, I had to let them go.”

3. Make time to lead

When some managers complained that they were too busy for this relationship stuff, Luciano encouraged them to create more time for people by ditching unnecessary, antiquated reports.

“Connecting with people doesn’t take four hours a day,” he pointed out.

Luciano writes a personalized card to every employee on their birthday, collects drawings of Trailer Bridge trucks made by employees’ kids, holds regular town hall meetings, and has an open-door policy that allows anyone to talk to him about whatever’s on their mind.

All of this adds up to only 30-60 minutes of his time each day, but it makes a difference in every employee’s life.

4. Follow through

Because of the high turnover rate in the C-Suite, it was natural for employees to think that Luciano would be just another flavor of the year. He knew that he and other top leaders would have to model consistency.

“It takes years to build a culture and you can tear it down in a day,” he said.

Since the day he took the helm, Luciano has followed up on every employee suggestion–either by implementing the idea or by explaining why it couldn’t be done.

He knows if he ever stops that practice, people will notice and a piece of the culture will die.

Trailer Bridge, like all organizations, is still a work in progress, but Luciano loves the results he’s seeing.

And the board does, too.

People who had been hanging around for the paycheck now tell him they love their job and their coworkers.

And that’s translating to the consumer experience.

For example, one of their customers purchased a dump truck in Puerto Rico and had Trailer Bridge ship it to Jacksonville.

When he arrived at the dock to retrieve his truck, he couldn’t get it started.

The Trailer Bridge team–whose work was technically done when the truck was offloaded from the boat–jump-started it and sent the happy customer on his way.

He made it to the highway and the truck broke down.

In a panic, the driver called Trailer Bridge who sent their mechanics to his roadside rescue.

“I was going to be stuck sleeping in a dump truck on the side of the highway,” the customer wrote in a letter to Luciano. “Your angels saved my day. I just want you to know what amazing people you have working at Trailer Bridge.”

The letter brought tears of joy to Luciano’s eyes.

The company had turned around.

Article from Inc.com, check it out here.

Safety of Life at Sea (SOLAS)

May 24, 2016

The International Convention for the Safety of Life at Sea (“SOLAS”) sets minimum standards for the construction, equipment and operation of ships to ensure the safety of vessel operations.

SOLAS Chapter VI addresses carriage of cargo and includes specific requirements related to the safe stowage and securing of cargo. Chapter VI, Regulation 2 currently requires shippers to confirm the gross mass of cargo in writing in appropriate shipping documents prior to loading the cargo on a ship. Due to problems related to incorrect declarations of container weights, the amendment to Regulation 2 supplements the requirement to provide the gross mass of cargo by implementing specified procedures by which container gross mass must be verified. The resulting Verified Gross Mass (“VGM”) must be stated in the shipping document, signed by the shipper, and provided to the master and terminal in advance. If the VGM is not provided to the master and terminal, the container may not be loaded on the ship.

Thus, the amendment includes two requirements: (1) the “shipper” must ascertain and provide the VGM for each container, and (2) the vessel is prohibited from loading containers for which VGMs have not been supplied. In terms of enforcement actions in the United States, the Coast Guard takes the position that SOLAS and the International Safety Management (“ISM”) Code place the ultimate responsibility for the safety of the vessel on the owner of the vessel and the master, and not the shipper. Thus, enforcement action would likely be taken against the vessel owner/operator for failing to meet this new requirement if a container was loaded aboard one of its vessels that does not have a VGM.

TRAILER BRIDGE REQUIREMENTS

SOLAS does “NOT” apply to non-self-propelled barges, under SOLAS Chapter VI provisions “Carriage of Cargo”, therefore this does not apply to cargo shipped with Trailer Bridge as all marine equipment is non-self-propelled barges.

We take this opportunity to underline the importance and the responsibility of properly and accurately providing cargo weight on all shipping documents as per current DOT and Maritime regulations. The safety of our crew, the assets, and your cargo at sea remains a critical focus for Trailer Bridge.

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