Careers

Want to work with us?

Want to PICKUP + LOAD + SHIP goods into the hands of those who need it? Well we think we’ve made it pretty simple: Be kind. Be positive. Be passionate. Be willing to ‘Make It Happen.’ Here at Trailer Bridge, we work hard, get honest, stay curious and have fun! We’re always looking to have the right people join our family. Check out our available positions below, and if you see something that fits, don’t hesitate to connect or share it with someone who’d be just right.

TRAILER BRIDGE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER.

EEO is the Law

Trailer Bridge invites any applicant and/or employee to review the Company’s written Affirmative Action Plan. This Plan is available for inspection upon request by contacting our Human Resources Department at 904.751.7100.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employee process, please contact our Human Resources Department at 904.751.7100.

TB Perks
TB Family

Current Openings

Brokerage Branch Manager (United States)

Summary
Trailer Bridge is looking for energetic, self-motivated, go-getters to join and be part of our fast growing logistics business. As a Brokerage Branch Manager, you will have the opportunity to establish a new branch office and team, and be given the tools to “make it happen”.  As a Brokerage Branch Manager you will be responsible for directing the sales, customer service, operations, and facility control of the branch, as well as be accountable for the Profit and Loss results for of the facility. We are committed to not only recognizing our top performers, but also to promoting and rewarding their success.  We are excited and ready to bring new sites online with leadership that is eager to learn, passionate about their personal growth, and focused on making Trailer Bridge the customer’s first choice.
Essential Functions
  • Hire, train and manage a sales team to drive sales within the branch.
  • Prepares budgets and forecasts.
  • Find customers for your office.
  • Leverage current assets and carrier relationships to develop customer solutions.
  • Work with outside sales force to develop business.
  • Strong work ethic and ability to produce at all levels of the branch operation.
  • Maintain the highest standard of customer service and business conduct in accordance with company polices.
  • Maintain follow up procedures for collections.
Additional Duties and Responsibilities
  • Handles other projects and duties as assigned by the CEO.
  • Follows written procedures as documented in the Trailer Bridge ISO 9001:2000 quality processes.
  • Upholds company policies and procedures.
Qualifications
  • Bachelor’s degree in Business Administration, Accounting/Finance, Logistics or related background required.
  • 5 years of Relevant Brokerage/Transportation experience in operations and/or sales management.
  • Proven sales track record and/or leading a sales team.
  • Must possess excellent teamwork habits to function in a cooperative, interactive commercial group.
  • Applicant must have a strong sense of customer satisfaction and desire for every customer interaction to be a positive one.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to effectively present information and respond to questions from managers, clients and customers.
  • Superior telephone skills/personal contact skills including previous telephone customer contact.
  • Negotiation skills are essential.
  • Ability to interpret a variety of instructions furnished in written, oral, and schedule form.
  • Computer skills a must with knowledge of MS Office suite of software.
  • Exceptional time management and organizational skills a must.
  • Ability to travel if needed, and sometimes with short notice.
  • Supports the culture of Trailer Bridge by modeling the attributes and TB12 Core Values of a TB team member.
Other Characteristics
  • Demonstrated ability to perform under a variety of conditions and constraints.
  • Ability to work independently, exercise good judgment and make appropriate decisions.
  • Ability to initiate and implement creative solutions.
EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply. I Can Make This Happen!
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Customer Service Account Manager

Summary:
The Customer Service Account Manager develops and maintains customer relationships through effective understanding of the pricing structure and customer needs, as well as a strong understanding of the advantages and service capabilities of Trailer Bridge. A strong understanding of the logistics, transportation and shipping industries is preferred. Candidate should have customer service experience and be able to discuss, relate and pull from those previous experiences. Candidate must have a working knowledge of Microsoft Excel and Outlook. Precise data entry is required. Candidate must demonstrate an ability to learn new systems and processes within a high impact, high volume, and high demand industry.  This role involves the exercise of good judgment and discretion, since it is up to the Customer Service Account Manager to propose solutions that produce sufficient margins and profitability for the company.  
Essential Functions:
  • Serve as the single point of contact for daily operations for our client base from order to receipt, which includes:
    • Booking acceptance based on pricing structures
    • Submitting and managing pricing requests
    • Tracing
    • Coordinating equipment and dispatch functions
    • Facilitating paperwork for documentation
    • Managing A/R balances
    • Facilitating outstanding invoice resolution
    • Communicating regulatory requirements as applicable to the account
    • Reviewing and updating customer portals and any other needed functions as required
    • Develop the skills to maintain a strong, credit worthy customer base for the company
    • Maximize profitability by communicating our operational capabilities and compliance requirements to the customer and coordinating customer needs with TB teams
    • Identify and qualify new business opportunities for rate quotation process for customer. Strive for immediate commitment in order to shorten the closing cycle. Manage lead opportunities through identification with customer.
    • Follow up with existing customers regularly to solicit and manage new and current business
    • Manage bookings for clients from origin to destination
    • Trace and coordinate loads with customers and logistics department
    • Produce, monitor and analyze weekly sales and booking reports
    • Produce account aging reports with scheduled frequency as required by customer
    • Resolve outstanding aging and invoice issues for assigned customers in a timely fashion
    • Maintain continuous communication efforts with assigned sales team
    • Respond to each customer contact with courtesy and professionalism (telephone, email, etc.)
    • Research, follow up and resolve customer problems in a timely manner
    • Promote and maintain positive relationships with internal TB personnel, along with vendors, suppliers, and customers
    • Attract potential customers by selling and answering product and service questions
    • Acclimate all new clients properly through our onboarding process
    • Maintain customer records by updating account profile information
    • Generate specific individualized reports, as required by customers
    • Conduct “root cause" analysis to find out what caused customer’s problem and implement solutions or provide suggestions on addressing the root causes
    • Continuously identify cost savings activities for the customer and TB
    • Provide information to customers regarding sailing schedules, equipment availability, container status, routing, rates, etc.
    • Inform customers of the applicable policies, regulations and rules that affect the shipment
    • Observe all company and department rules, requests, and procedures
    • Represent the Account Manager Program and company values 100% of the time within a professional environment
    • Pursue growth through completion of the Account Manager Development Program (9 Block Growth Plan)
    • Consistently model and encourage the TB12 - Trailer Bridge’s core values
 
Qualifications:
  • This position is bilingual (Spanish speaking).
  • 2-3 years previous transportation experience in sales, account management, or other closely related discipline
  • Bachelor’s degree preferred or equivalent work experience
 
Other characteristics:
  • Account management
  • Product knowledge
  • Quality focus
  • Problem solving
  • Market knowledge
  • Documentation skills
  • Financial analysis, listening
  • Phone skills
  • Resolving conflict
  • Analyzing information
  • Multi-tasking
  • Meeting sales goals
  • Self-confidence
  • Product knowledge
  • Presentation skills
  • Client relationship building
  • Motivation for sales
  • Accountability
  • Ability to work independently with little or no direction from the team and managers
  • Any other duties as assigned by director or executive team
I Can Make This Happen!
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