A shipping status of ‘not found’ indicates that the VIN, booking or equipment number entered was not found in the tracking system.
Here are some possible reasons:
***Make sure that you have entered ONE of the following numbers correctly
VIN
- The last 8 characters (including any alpha characters) of the VIN are required
- Vehicle must be delivered to the port of origin before the cut-off date/time
- San Juan, PR to Jacksonville, FL cutoff: Vehicle must be delivered to the San Juan terminal no later than the Monday prior to the Thursday departure
- Jacksonville, FL to San Juan, PR cutoff: Vehicle must be delivered to the Jacksonville terminal no later than Friday at noon which is the day of departure
- Vehicles do not appear in the tracing system until after they have sailed from the port of origin
Booking number
- The seven digit booking number is required
Equipment number
- The full equipment number (ie. TRBU2610063) is required
