Trailer Bridge was founded in 1990 to serve the people of Puerto Rico, and today the company’s roots remain strong as its growth blossoms into new service offerings. Few in the company today were there for the early years at Trailer Bridge – but Ann Phelps, Vice President of Customer Experience for the Ocean Division, was.
Her career at TB began in 1999 as a temporary employee working in customer service, the very department she leads today. Ann says her transformation into leadership began when now CEO Mitch Luciano gave her the courage and support, she needed to believe in herself. With his support she was able to fully embrace her role within the company to lead a team responsible for supporting the needs of customers moving freight to and from Puerto Rico, the Dominican Republic and other locations in the Caribbean.
With her recent promotion to the Executive Leadership Team, Ann shared her story of growth during her more than 20 years at Trailer Bridge and what she loves most about job today. Although her two-decade tenure is unique, her experience of internal growth is not; she is one of many who have been giving the opportunity to growth in their roles and in their skillsets.