Careers

Want to work with us?

Want to PICKUP + LOAD + SHIP goods into the hands of those who need it? Well we think we’ve made it pretty simple: Be kind. Be positive. Be passionate. Be willing to ‘Make It Happen.’ Here at Trailer Bridge, we work hard, get honest, stay curious and have fun! We’re always looking to have the right people join our family. Check out our available positions below, and if you see something that fits, don’t hesitate to connect or share it with someone who’d be just right.

TRAILER BRIDGE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER.

EEO is the Law

Trailer Bridge invites any applicant and/or employee to review the Company’s written Affirmative Action Plan. This Plan is available for inspection upon request by contacting our Human Resources Department at 904.751.7100.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employee process, please contact our Human Resources Department at 904.751.7100.

TB Perks
TB Family

Current Openings

Brokerage, Logistics Sales & Operations Representative – Jacksonville, FL

Summary:
Trailer Bridge is looking for energetic, talented, self-motivated go-getters to join our growing logistics team. As a Logistics Sales & Operations Representative, you will have the opportunity to develop a successful and energetic career and be given the additional tools and training to “Make it Happen”.  We are committed to not only recognizing our top performers, but also to promoting and rewarding their success.  We are excited and ready to bring new members on the team who are eager to learn, are passionate about their personal growth, while making TBL the customer’s first choice.
Key Responsibilities
  • Grasping key concepts of our freight brokerage division and approach to personal customer service
  • Finding, qualifying, and bringing new carriers/vendors on to our network in support of customer freight
  • Utilizing daily communication to building lasting relationships with our carrier network
  • Constantly reviewing carrier capacity and availability
  • Keep up to date on the freight market and seasonal trends and applying that knowledge accordingly
  • Negotiating rates with carriers through daily phone calls
  • Tracking and tracing shipments through communicating with carriers from pickup to delivery
  • Ensuring that carriers meet all specifications necessary to move our customers’ freight
  • Identifying and creating new leads to develop personal book of business
  • Building relationships with potential customers through positive communication and excitement of TB
  • Identifying and providing effective solutions to new customer supply chain needs
  • Developing customer accounts and loyalty by providing the highest level of customer service
 Qualifications
  • Rockstar go-getter attitude required, experience preferred but not required
  • Outstanding customer service and relationship-building skills
  • Candidates who are competitive, have a huge desire to WIN, and self-motivated
  • Communication skills that are effective, persuasive, and convincing
  • Quick thinkers who make sound and efficient decisions
  • Sharp attention to detail
  • Energetic and positive attitude
  • Supports the culture of Trailer Bridge by modeling the TB12 Core Values of a TB team member
EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply. I Can Make This Happen!
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Trailer Mechanic I

Summary:
Trailer Bridge is looking for energetic and self-motivated go-getters to join and support our team of Trailer Mechanics. The Trailer Mechanic is responsible for performing preventive maintenance, troubleshooting, major and minor repairs on trailers, chassis, and containers in accordance with established maintenance and safety standards.  Our Trailer Mechanics provide reliable and roadworthy equipment in a cost effective manner to meet customer service requirements.
Key Responsibilities:
  • Inspect and replace lights, Clean container, Open and close doors, Clean rust and prep welding areas, wash outs, replace mud flaps, inspect and replace crank handles, remove and replace tires, verify registration, remove nails from floor of container
  • Regularly accesses any area of equipment necessary to perform maintenance, to include inspecting and performing work in, on, or under parts of equipment
  • Completes repair orders and attendance records legibly and in a timely manner
  • Responsible for shop cleanliness and safety and compliance
  • Maintains proficiency on equipment and technologies to enhance quality of work and productivity
  • Available to work a variety of shifts, including days, evenings, nights, and weekends
  • Additional duties and projects as assigned by supervisor
TB is looking for:
  • 3-4 years of container/chassis/trailer repair experience
  • Knowledge of repairs including electrical, brake and air systems, suspension, landing gear, interior, doors, floors, body work, DOT inspections, PM inspections
  • Knowledge of vehicle systems
  • Annual vehicle and brake certification
  • Basic welding skills such as Oxy/Acetylene and MIG. Welding certification preferred
  • Ability to perform strenuous physical activity including, but not limited to, lifting up to 100 lb., bending, kneeling, reaching, climbing, and working in awkward positions for extended periods of time
  • Must provide own hand and air tools
  • CDL and ASE certifications desired but not required
  • Supports the culture of Trailer Bridge by modeling the TB12 Core Values of a TB team member
Benefits we currently offer:
  • Eligible for participation in TB’s leadership development program
  • Competitive base salary
  • Opportunity for internal career advancement
  • 401k, Life Insurance, Short & Long Term Disability Insurance
  • Medical/Dental coverage
  • Paid Holidays & Vacation
EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply. I Can Make This Happen!
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Trailer Mechanic

Summary
Trailer Bridge is looking for energetic and self-motivated go-getters to join and support our team of Trailer Mechanics. The Trailer Mechanic is responsible for performing preventive maintenance, troubleshooting, major and minor repairs on trailers, chassis, and containers in accordance with established maintenance and safety standards.  Our Trailer Mechanics provide reliable and roadworthy equipment in a cost effective manner to meet customer service requirements.
Essential Functions
  • Performs major repairs on equipment including, but not limited to, steel fabrication and bearings
  • Regularly accesses any area of equipment necessary to perform maintenance, to include inspecting and performing work in, on, or under parts of equipment
  • Performs vehicle systems diagnostics and repairs
  • Performs brake repairs on equipment
  • Performs safety inspections as required and prepares appropriate documentation
  • Completes repair orders and attendance records legibly and in a timely manner
  • Responsible for shop cleanliness and safety and compliance
  • Maintains proficiency on equipment and technologies to enhance quality of work and productivity
  • Available to work a variety of shifts, including days, evenings, nights, and weekends
  • Additional duties and projects as assigned by supervisor
Qualifications
  • High School Diploma or equivalency
  • 3-4 years of container/chassis/trailer repair experience
  • Knowledge of repairs including electrical, brake and air systems, suspension, landing gear, interior, doors, floors, body work, DOT inspections, PM inspections
  • Knowledge of vehicle systems
  • Annual vehicle and brake certification
  • Basic welding skills such as Oxy/Acetylene and MIG. Welding certification preferred
  • Ability to perform strenuous physical activity including, but not limited to, lifting up to 100 lb., bending, kneeling, reaching, climbing, and working in awkward positions for extended periods of time
  • Must provide own hand and air tools
  • CDL and ASE certifications desired but not required
  • Supports the culture of Trailer Bridge by modeling the TB12 Core Values of a TB team member
EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply. I Can Make This Happen!
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OTR Owner-Operators (Southeast Region)

We are looking for committed drivers who own their own equipment and wish to join our 100% Owner Operator (1099) fleet of safe and experienced drivers. We need more drivers to help service our growing customer base. We lease-on small fleets too! Trailer Bridge has been voted in the top 10 Best Places to Work in Jacksonville for three consecutive years. Drivers also say that we are the best container company to work for because all of our containers are roll-on roll-off.
We make it happen...for you!
  • 100% no-touch freight, 2,000 to 3,000 average miles per week
  • OTR drivers can average between $150,000 and $250,000 gross each year
  • Competitive pay for ALL miles, plus 100% FSC to owner-operator
  • Owner-operators receive overweight pay, hazmat pay, stop pay, detention pay, pre-trip inspection pay, lay-over pay and much more
  • Steady freight, reliable home time and weekly pay with direct deposit
  • No forced dispatch and 24/7 dispatch support
  • Plenty of drop & hook and back-hauls
  • Company-owned and maintained chassis and containers
  • Paid one-day orientation and empty mileage pay to owner operator if it’s 150+ miles to orientation
  • $2500 sign-on bonus, referral program and driver recognition awards
  • Company-paid permits, tolls, weight certificates, group purchasing programs, and fuel discounts
  • Modern driver conveniences located at our Jacksonville headquarters including both men and women showers, washers/dryers, TV lounges, free WIFI, large game room, putting green, vending and several kitchen areas along with quiet zones just to relax
Requirements:
  • Be twenty three (23) years or older
  • Have at least two (2) years of verifiable OTR commercial driving experience within the past 3 years
  • Possess a current and valid class-A CDL in the driver’s state of residence
  • Have an acceptable MVR, no major violations and stable work history
  • Be able to pass a background check, meeting Trailer Bridge’s standards
  • Be able to pass post-offer and random Drug & Alcohol test
  • Never failed or refused a Drug &/or Alcohol test
  • Have a current TWIC card and current DOT medical certificate
  • MUST have Hazmat or have passed the Hazmat test and able to obtain the Hazmat endorsement within thirty (30) days of contract
  • Have the ability to speak and understand English
Equipment Requirements:
  • 2000 of newer, conventional tractors only; tractors older than 2000 require carrier approval
  • Apportioned tags only
  • Current annual DOT inspection, within the last 6 months
 
Please contact our recruiter today or submit your application online.
Online application link: https://intelliapp.driverapponline.com/c/trailerbridge
Toll Free: 800.260.3070 Office: 904.751.7192 Mobile: 904.655.2284
Online Application Link
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International Trade & Customs Manager

Summary

The International Trade and Customs Manager is responsible for managing regulatory processes and ensuring Trailer Bridge shipments comply with the rules and regulations of Puerto Rico, Dominican Republic and US Customs compliance.  The International Trade and Customs Manager will also monitor all related processes to ensure transmissions of bills of ladings, and manifests are within acceptable standards and meet all regulatory requirements for our regulatory agencies. This position also ensures that acceptable standards are maintained and that processes are efficient.

 Essential Duties and Responsibilities

  • Ensures that all shipments conform to U.S. Governmental and foreign regulations.
  • Ensure compliance with Customs authorities and other global government entities, etc.
  • Oversees the required record retention of documents to ensure record-keeping and reporting requirements are maintained in accordance with the U.S. regulations and are also in a manner whereby audits are completed quickly and without material issues.
  • Identification and correction of Export Compliance Gaps.
  • Train business functions with regards to U. S. import/export regulations, as well as international logistics and processes.
  • Keep up-to-date on all applicable import/export laws, regulations and company policies.
  • Manage process for filing Arbitrios with Department of Hacienda and ensure transmissions and complete and deadlines are met.
  • Manage process for submitting US Customs Manifest and ensure transmissions are complete and deadlines are met.
  • Manage process for submitting PRPA reports for wharfage filings and ensure transmissions are complete and deadlines are met.
  • Manage process to ensure compliance with AES requirements for Electronic Export Information (EEI) and assure transmissions are complete and deadlines are met
  • Manage process for all In-bond transactions for proper filing and closings
  • Manage process for filing AMS for International voyage manifests for clearance and discharge of vessels to avoid delays, penalties and fines.
  • Comply with all regulatory bodies for clearance and discharge of vessels to avoid delays, penalties and fines.
  • Ensure vessel arrival/departure notices are sent to CBP by deadlines
  • Document work instructions to department policy and procedure manuals for procedural compliance.
  • Minimize corrections issued to Dept of Hacienda through actively training and offering resources to Support Services teams to avoid duplication of errors.

Additional Duties and Responsibilities

  • Manage employee daily work flow and monitor performance in accordance with assigned objectives and company disciplinary policy
  • Continually pursue cross training within the department and organization.
  • Uphold company policies, and supports equal opportunity employment objectives.
  • Handle other duties as assigned by the Assistant Vice President and company executives.

Qualifications

  • 8-10 years of experience in trade/compliance management; equivalent combination of education and experience may be considered.
  • Strong familiarity with applicable regulations and customs reporting and filing requirements, Licensed Customs Broker is a plus.
  • Bachelor's degree in logistics, business administration or a related discipline; or equivalent combination of post high school and equal experience may be substituted for education.
  • Bilingual (English/Spanish) preferred.
  • Strong PC and software skills, preferably in an AS400 environment, as well as a working knowledge of Excel spreadsheet development
  • Ability to gather, interpret, report, and use data and other information concerning assigned activities
  • Knowledge of the concepts, principles, and practices of import forwarding, customs brokerage, operations, ports and world geography in a domestic and/or international capacity.
  • Experience leading the development, implementation and management of a trade compliance program.
  • In-depth knowledge of international trade policies and regulations of applicable government entities.
  • Ability to read and interpret government regulations.

Other Characteristics

  • Ability to interact with other departments, communicate at a higher level and to develop and deliver in person training.
  • Able to work independently, exercising good judgment and analytical skills.
  • Able to effectively present information and respond to questions from executive management, clients and customers
  • Skill in preparing clear and concise documents, including, but not limited to reports, procedures, correspondences, and other written materials
  • Strong organizational and time management skills
  • Good analytical skills with attention to detail
  • Ability to recognize events and issues that should be raised to other teams.
  • Ability to draw conclusions and make recommendations based upon data analysis.
  • Good sense of urgency
  • Team and production oriented
  • Strong interpersonal skills, ability to work with all levels of the organization
  • Supports the culture of Trailer Bridge by modeling and encouraging the TB12 – Trailer Bridge’s core values
EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply. I Can Make This Happen!
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Business Development Analyst

Summary: The business development analyst will be responsible for supporting the organization's current and future growth initiatives through research, analysis, and strategic planning. Additionally, this position will gain intricate knowledge of all current processes and provide recommendations on commercial and operational activities. The day-to-day responsibilities of the business development analyst may include providing business development research, analysis and reporting, detailing research findings for management review, reviewing the monthly performance of the business, and recommending improvements to all business processes and systems. Essential Functions:
  • Identify new business opportunities.
  • Create dynamic financial models.
  • Generate executive pitch decks for board of directors’ review.
  • Monitor, analyze, and make recommendations on current operations.
  • Produce statistical models to predict future market trends.
  • Conduct industry research, interpret data, and make recommendations based on their findings.
  • Analyze competitive market strategies through analysis of related services and market trends.
  • Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends.
  • Participate in the annual budget development and review process.
  • Manage timely flow of business intelligence information to users.
  • Collect business intelligence data from available industry reports, public information, field reports, or purchased sources.
  • Identify and analyze industry or geographic trends with business strategy implications.
  • Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders.
  • Maintain library of model documents, templates, or other reusable knowledge assets.
Qualifications:
  • Bachelor’s degree in business, operations, accounting, analytics, finance, marketing, or related field required.
  • Experience in financial analysis and/or business development is strongly preferred.
  • Must possess excellent teamwork habits to function in a cooperative, interactive group.
  • Ability to effectively present information and respond to questions from managers, clients and customers.
  • Ability to interpret a variety of instructions furnished in written, oral, and schedule form.
  • Computer skills with knowledge of MS Office suite
  • Exceptional time management and organizational skills.
  • Ability to travel if needed, and sometimes with short notice.
  • Bilingual (English/Spanish) preferred, though not required.
EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply. I Can Make This Happen!
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Staff Accountant

The Staff Accountant will primarily work in the general ledger and provide assistance in the financial closing process. This position will also offer support to the following areas within the finance department: accounts payable, accounts receivable, and cash application.   Essential Functions
  • Assists in month-end financial close
  • Posts journal entries
  • Reconciles balance sheet accounts and maintains quarterly work papers
  • Reports on daily cash activity
  • Assists in tax preparation
  • Performs various accounts payable functions, including the entry of invoices into the operating system, assisting in the check-cutting process, investigating payments, and reviewing processed data for accuracy.
  • Performs various accounts receivable functions, including cash applications, monitoring A/R aging balances and processing credit card payments
  • Applies generally accepted accounting principles in the preparation and maintenance of all accounting records.
  Additional Duties and Responsibilities
  • Other projects as assigned by the Controller.
  • Follows written procedures as documented in the Trailer Bridge ISO9001:2008 quality processes.
  • Upholds company policies.
  Qualifications
  • Bachelor’s degree in Accounting required.
  • Good communication skills, both verbal and written.
  • Strong PC skills, specifically MS Excel and Word.
  Other Characteristics
  • Detail oriented with strong organizational skills.
  • Ability to handle multiple priorities and meet deadlines consistently.
  • Ability to work effectively with all levels of the organization.
  • Ability to work with sensitive information in a confidential manner.
  • Supports the culture of Trailer Bridge by modeling the attributes and TB12 Core Values of a TB team member.
EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply. I Can Make This Happen!
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Accounts Receivable Coordinator

Summary Responsible for various functions related to the processing and administration of accounts receivable. Ensure the timely application and processing of cash receipts, refunds, payment discrepancies, and the month-end closing of accounts receivable. Assist the Account Management and Sales departments with collection efforts.   Essential Functions
  • Post daily cash receipts
  • Alert management to past due or delinquent accounts
  • Track invoices that have been turned over to third party collections
  Qualifications
  • 2+ years of general office experience preferred
  • High school diploma
  • PC and data entry skills including Microsoft Excel
  • Detail-orientated
  • Strong verbal and written communication skills
  • Strong organizational skills
  • Ability to handle multiple priorities and meet all deadlines
  Additional Duties and Responsibilities
  • Assist customers in making payment
  • Process refund checks for over payments
  • Maintain relationships with third-party collection agencies
  • Upholds company policies, and supports equal opportunity employment objectives
  • Supports the culture of Trailer Bridge by modeling and encouraging the TB12 –Trailer Bridge’s core values
EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply. I Can Make This Happen!
Show Details

Customer Service Account Manager

Summary
Develops and maintains customer relationships through effective understanding of the pricing structure and customer needs, as well as a strong understanding of the advantages and service capabilities of Trailer Bridge. A strong understanding of the logistics, transportation and shipping industries is preferred. Candidate should have customer service experience and be able to discuss, relate and pull from those previous experiences. Candidate must have a working knowledge of Microsoft Excel and Outlook. Precise data entry is required. Candidate must demonstrate an ability to learn new systems and processes within a high impact, high volume, and high demand industry.  This role involves the exercise of good judgment and discretion, since it is up to the Customer Service Account Manager to propose solutions that produce sufficient margins and profitability for the company.
Essential Functions:
  • Serve as the single point of contact for daily operations for our client base from order to receipt, which includes:
    • Booking acceptance based on pricing structures
    • Submitting and managing pricing requests
    • Tracing
    • Coordinating equipment and dispatch functions
    • Facilitating paperwork for documentation
    • Managing A/R balances
    • Facilitating outstanding invoice resolution
    • Communicating regulatory requirements as applicable to the account
    • Reviewing and updating customer portals and any other needed functions as required
  • Develop the skills to maintain a strong, credit worthy customer base for the company
  • Maximize profitability by communicating our operational capabilities and compliance requirements to the customer and coordinating customer needs with TB teams
  • Identify and qualify new business opportunities for rate quotation process for customer. Strive for immediate commitment in order to shorten the closing cycle. Manage lead opportunities through identification with customer.
  • Follow up with existing customers regularly to solicit and manage new and current business
  • Manage bookings for clients from origin to destination
  • Trace and coordinate loads with customers and logistics department
  • Produce, monitor and analyze weekly sales and booking reports
  • Produce account aging reports with scheduled frequency as required by customer
  • Resolve outstanding aging and invoice issues for assigned customers in a timely fashion
  • Maintain continuous communication efforts with assigned sales team
  • Respond to each customer contact with courtesy and professionalism (telephone, email, etc.)
  • Research, follow up and resolve customer problems in a timely manner
  • Promote and maintain positive relationships with internal TB personnel, along with vendors, suppliers, and customers
  • Attract potential customers by selling and answering product and service questions
  • Acclimate all new clients properly through our onboarding process
  • Maintain customer records by updating account profile information
  • Generate specific individualized reports, as required by customers
  • Conduct “root cause" analysis to find out what caused customer’s problem and implement solutions or provide suggestions on addressing the root causes
  • Continuously identify cost savings activities for the customer and TB
  • Provide information to customers regarding sailing schedules, equipment availability, container status, routing, rates, etc.
  • Inform customers of the applicable policies, regulations and rules that affect the shipment
  • Observe all company and department rules, requests, and procedures
  • Represent the Account Manager Program and company values 100% of the time within a professional environment
  • Pursue growth through completion of the Account Manager Development Program (9 Block Growth Plan)
  • Consistently model and encourage the TB12 - Trailer Bridge’s core values
Qualifications:  
  • Bilingual preferred (English/Spanish)
  • 2-3 years previous transportation experience in sales, account management, or other closely related discipline
  • Bachelor’s degree preferred or equivalent work experience
Skills (include):
  • Account management
  • Product knowledge
  • Quality focus
  • Problem solving
  • Market knowledge
  • Documentation skills
  • Financial analysis, listening
  • Phone skills
  • Resolving conflict
  • Analyzing information
  • Multi-tasking
  • Meeting sales goals
  • Self-confidence
  • Product knowledge
  • Presentation skills
  • Client relationship building
  • Motivation for sales
  • Accountability
  • Ability to work independently with little or no direction from the team and managers
  • Any other duties as assigned by director or executive team
I Can Make this Happen!
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Front Desk Coordinator – Bilingual

Summary:
The Front Desk Coordinator is responsible for representing Trailer Bridge and providing the best first impression possible for all those visiting or calling.  Position is responsible for monitoring the switchboard, overseeing activity in the reception area, greeting visitors, and ensuring that the basic functions of the general office are handled according to procedure.  These include, but are not limited to, continuous coverage on the phones, incoming and outgoing mail (including maintenance of the postage supplies), overnight mail, office supply management, and general security.  This role provides administrative support to the President or other members of management, as needed, including but not limited to preparing correspondences, filing, and handling special projects.
Essential Functions
  • Ensures that a professional atmosphere is maintained in the reception area and that the front desk is organized and presentable. Maintains the Lobby area by ensuring that it remains neat and presentable, and that appropriate literature is displayed for visitors and employees.
  • Answers phones, transfers and/or links calls, takes messages and/or pages as appropriate during scheduled work hours. Ensures that phones are continuously covered; schedules assistance as necessary for departmental meetings or other activities.
  • Greets visitors and announces their arrival according to current security procedures.
  • Implements morning opening procedures; turns on and sets postage machine for daily use, sorts and distributes faxes from previous night, unlocks Receptionist window, and removes phone system from night service.
  • Oversees postage machine account by transferring money between postal accounts, and placing service and supply calls as needed.
  • Sorts and distributes all incoming mail/packages in a timely manner depending upon timing of mail delivery.
  • Maintains and updates written procedures for position.
  • Works with Supervisor to maintain written procedures for reception area, updating as needed.
  • Conducts weekly inventory and orders supplies for various departments and branches as needed. Verifies and maintains receiving logs.  Maintains supply history as required by the Supervisor.
  • Obtains current copier meter readings and reports them to the Supervisor.
  • Responsible for accurately coding, entering, processing, and distributing invoices in a timely fashion, in accordance with Accounting policy and procedure.
  • Assists with event coordination and setup, as requested.
  • Other collateral duties as assigned.
Additional Duties & Responsibilities
  • Handles other duties as assigned by the Supervisor or Director.
  • Follows written procedures as documented in the Trailer Bridge ISO 9001:2000 quality processes.
  • Maintains Administration Department Standards of Excellence.
  • Upholds company policies.
Qualifications
  • 3-5 years professional Reception/Switchboard and general office experience required.
  • Bilingual; must be fluent in English and Spanish.
  • High school diploma or equivalency; some college a plus.
  • PC and data entry skills including MSWord and Excel as well as other specialized software programs.
  • AS400 knowledge/experience preferred.
  • Detail oriented.
  • High degree of accuracy.
  • Strong verbal and written communication skills, and strong interpersonal skills.
  • Strong organizational skills.
  • Excellent customer service skills.
Other Characteristics
  • Punctual with excellent attendance.
  • Neat, professional appearance and demeanor.
  • Ability to handle multiple priorities and meet deadlines.
  • Flexible and able to adapt to a changing environment.
  • Ability to work overtime, when necessary, on short notice, or work a varying schedule.
  • Supports the culture of Trailer Bridge by modeling the attributes and core values of a Trailer Bridge team member.
EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply. I Can Make This Happen!
Show Details

Customer Service Account Manager

Summary:
The Customer Service Account Manager develops and maintains customer relationships through effective understanding of the pricing structure and customer needs, as well as a strong understanding of the advantages and service capabilities of Trailer Bridge. A strong understanding of the logistics, transportation and shipping industries is preferred. Candidate should have customer service experience and be able to discuss, relate and pull from those previous experiences. Candidate must have a working knowledge of Microsoft Excel and Outlook. Precise data entry is required. Candidate must demonstrate an ability to learn new systems and processes within a high impact, high volume, and high demand industry.  This role involves the exercise of good judgment and discretion, since it is up to the Customer Service Account Manager to propose solutions that produce sufficient margins and profitability for the company.  
Essential Functions:
  • Serve as the single point of contact for daily operations for our client base from order to receipt, which includes:
    • Booking acceptance based on pricing structures
    • Submitting and managing pricing requests
    • Tracing
    • Coordinating equipment and dispatch functions
    • Facilitating paperwork for documentation
    • Managing A/R balances
    • Facilitating outstanding invoice resolution
    • Communicating regulatory requirements as applicable to the account
    • Reviewing and updating customer portals and any other needed functions as required
    • Develop the skills to maintain a strong, credit worthy customer base for the company
    • Maximize profitability by communicating our operational capabilities and compliance requirements to the customer and coordinating customer needs with TB teams
    • Identify and qualify new business opportunities for rate quotation process for customer. Strive for immediate commitment in order to shorten the closing cycle. Manage lead opportunities through identification with customer.
    • Follow up with existing customers regularly to solicit and manage new and current business
    • Manage bookings for clients from origin to destination
    • Trace and coordinate loads with customers and logistics department
    • Produce, monitor and analyze weekly sales and booking reports
    • Produce account aging reports with scheduled frequency as required by customer
    • Resolve outstanding aging and invoice issues for assigned customers in a timely fashion
    • Maintain continuous communication efforts with assigned sales team
    • Respond to each customer contact with courtesy and professionalism (telephone, email, etc.)
    • Research, follow up and resolve customer problems in a timely manner
    • Promote and maintain positive relationships with internal TB personnel, along with vendors, suppliers, and customers
    • Attract potential customers by selling and answering product and service questions
    • Acclimate all new clients properly through our onboarding process
    • Maintain customer records by updating account profile information
    • Generate specific individualized reports, as required by customers
    • Conduct “root cause" analysis to find out what caused customer’s problem and implement solutions or provide suggestions on addressing the root causes
    • Continuously identify cost savings activities for the customer and TB
    • Provide information to customers regarding sailing schedules, equipment availability, container status, routing, rates, etc.
    • Inform customers of the applicable policies, regulations and rules that affect the shipment
    • Observe all company and department rules, requests, and procedures
    • Represent the Account Manager Program and company values 100% of the time within a professional environment
    • Pursue growth through completion of the Account Manager Development Program (9 Block Growth Plan)
    • Consistently model and encourage the TB12 - Trailer Bridge’s core values
 
Qualifications:
  • This position is bilingual (Spanish speaking).
  • 2-3 years previous transportation experience in sales, account management, or other closely related discipline
  • Bachelor’s degree preferred or equivalent work experience
 
Other characteristics:
  • Account management
  • Product knowledge
  • Quality focus
  • Problem solving
  • Market knowledge
  • Documentation skills
  • Financial analysis, listening
  • Phone skills
  • Resolving conflict
  • Analyzing information
  • Multi-tasking
  • Meeting sales goals
  • Self-confidence
  • Product knowledge
  • Presentation skills
  • Client relationship building
  • Motivation for sales
  • Accountability
  • Ability to work independently with little or no direction from the team and managers
  • Any other duties as assigned by director or executive team
I Can Make This Happen!
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Corporate Receptionist

Essential Functions:
  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Order front office supplies and keep inventory of stock
  • Update calendars and schedule meetings
  • Arrange travel and accommodations, and prepare voucher
  • Keep updated records of office expenses and costs
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
  • Other task as assigned

Qualifications:
  • This position is bilingual (Spanish speaking) preferred but not required.
  • 1-2 years previous office experience
  • HS Diploma or equivalent
   
Benefits we currently offer:
  • Eligible for participation in TB’s leadership development program
  • Competitive base salary
  • Opportunity for internal career advancement
  • 401k, Life Insurance, Short & Long Term Disability Insurance
  • Medical/Dental coverage
  • Paid Holidays & Vacation
  • Paid Parental and Maternity Leave
  EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply. I Can Make this Happen!
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