Careers

Want to work with us?

Want to PICKUP + LOAD + SHIP goods into the hands of those who need it? Well we think we’ve made it pretty simple: Be kind. Be positive. Be passionate. Be willing to ‘Make It Happen.’ Here at Trailer Bridge, we work hard, get honest, stay curious and have fun! We’re always looking to have the right people join our family. Check out our available positions below, and if you see something that fits, don’t hesitate to connect or share it with someone who’d be just right.

TRAILER BRIDGE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER.

EEO is the Law

Trailer Bridge invites any applicant and/or employee to review the Company’s written Affirmative Action Plan. This Plan is available for inspection upon request by contacting our Human Resources Department at 904.751.7100.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employee process, please contact our Human Resources Department at 904.751.7100.

TB Perks
TB Family

Current Openings

Customer Service Account Manager

Summary
Develops and maintains customer relationships through effective understanding of the pricing structure and customer needs, as well as a strong understanding of the advantages and service capabilities of Trailer Bridge. A strong understanding of the logistics, transportation and shipping industries is preferred. Candidate should have customer service experience and be able to discuss, relate and pull from those previous experiences. Candidate must have a working knowledge of Microsoft Excel and Outlook. Precise data entry is required. Candidate must demonstrate an ability to learn new systems and processes within a high impact, high volume, and high demand industry.  This role involves the exercise of good judgment and discretion, since it is up to the Customer Service Account Manager to propose solutions that produce sufficient margins and profitability for the company.
Essential Functions:
  • Serve as the single point of contact for daily operations for our client base from order to receipt, which includes:
    • Booking acceptance based on pricing structures
    • Submitting and managing pricing requests
    • Tracing
    • Coordinating equipment and dispatch functions
    • Facilitating paperwork for documentation
    • Managing A/R balances
    • Facilitating outstanding invoice resolution
    • Communicating regulatory requirements as applicable to the account
    • Reviewing and updating customer portals and any other needed functions as required
  • Develop the skills to maintain a strong, credit worthy customer base for the company
  • Maximize profitability by communicating our operational capabilities and compliance requirements to the customer and coordinating customer needs with TB teams
  • Identify and qualify new business opportunities for rate quotation process for customer. Strive for immediate commitment in order to shorten the closing cycle. Manage lead opportunities through identification with customer.
  • Follow up with existing customers regularly to solicit and manage new and current business
  • Manage bookings for clients from origin to destination
  • Trace and coordinate loads with customers and logistics department
  • Produce, monitor and analyze weekly sales and booking reports
  • Produce account aging reports with scheduled frequency as required by customer
  • Resolve outstanding aging and invoice issues for assigned customers in a timely fashion
  • Maintain continuous communication efforts with assigned sales team
  • Respond to each customer contact with courtesy and professionalism (telephone, email, etc.)
  • Research, follow up and resolve customer problems in a timely manner
  • Promote and maintain positive relationships with internal TB personnel, along with vendors, suppliers, and customers
  • Attract potential customers by selling and answering product and service questions
  • Acclimate all new clients properly through our onboarding process
  • Maintain customer records by updating account profile information
  • Generate specific individualized reports, as required by customers
  • Conduct “root cause" analysis to find out what caused customer’s problem and implement solutions or provide suggestions on addressing the root causes
  • Continuously identify cost savings activities for the customer and TB
  • Provide information to customers regarding sailing schedules, equipment availability, container status, routing, rates, etc.
  • Inform customers of the applicable policies, regulations and rules that affect the shipment
  • Observe all company and department rules, requests, and procedures
  • Represent the Account Manager Program and company values 100% of the time within a professional environment
  • Pursue growth through completion of the Account Manager Development Program (9 Block Growth Plan)
  • Consistently model and encourage the TB12 - Trailer Bridge’s core values
Qualifications:  
  • Bilingual preferred (English/Spanish)
  • 2-3 years previous transportation experience in sales, account management, or other closely related discipline
  • Bachelor’s degree preferred or equivalent work experience
Skills (include):
  • Account management
  • Product knowledge
  • Quality focus
  • Problem solving
  • Market knowledge
  • Documentation skills
  • Financial analysis, listening
  • Phone skills
  • Resolving conflict
  • Analyzing information
  • Multi-tasking
  • Meeting sales goals
  • Self-confidence
  • Product knowledge
  • Presentation skills
  • Client relationship building
  • Motivation for sales
  • Accountability
  • Ability to work independently with little or no direction from the team and managers
  • Any other duties as assigned by director or executive team
I Can Make this Happen!
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Trailer Mechanic

Summary
Trailer Bridge is looking for energetic and self-motivated go-getters to join and support our team of Trailer Mechanics. The Trailer Mechanic is responsible for performing preventive maintenance, troubleshooting, major and minor repairs on trailers, chassis, and containers in accordance with established maintenance and safety standards.  Our Trailer Mechanics provide reliable and roadworthy equipment in a cost effective manner to meet customer service requirements.
Essential Functions
  • Performs major repairs on equipment including, but not limited to, steel fabrication and bearings
  • Regularly accesses any area of equipment necessary to perform maintenance, to include inspecting and performing work in, on, or under parts of equipment
  • Performs vehicle systems diagnostics and repairs
  • Performs brake repairs on equipment
  • Performs safety inspections as required and prepares appropriate documentation
  • Completes repair orders and attendance records legibly and in a timely manner
  • Responsible for shop cleanliness and safety and compliance
  • Maintains proficiency on equipment and technologies to enhance quality of work and productivity
  • Available to work a variety of shifts, including days, evenings, nights, and weekends
  • Additional duties and projects as assigned by supervisor
Qualifications
  • High School Diploma or equivalency
  • 3-4 years of container/chassis/trailer repair experience
  • Knowledge of repairs including electrical, brake and air systems, suspension, landing gear, interior, doors, floors, body work, DOT inspections, PM inspections
  • Knowledge of vehicle systems
  • Annual vehicle and brake certification
  • Basic welding skills such as Oxy/Acetylene and MIG. Welding certification preferred
  • Ability to perform strenuous physical activity including, but not limited to, lifting up to 100 lb., bending, kneeling, reaching, climbing, and working in awkward positions for extended periods of time
  • Must provide own hand and air tools
  • CDL and ASE certifications desired but not required
  • Supports the culture of Trailer Bridge by modeling the TB12 Core Values of a TB team member
EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply. I Can Make This Happen!
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